Service Coordinator

We need to output HTML fragment with sections: About the role? Actually we have sections: About Flournoy Health Systems (maybe "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly. We have: - Position summary (maybe "About the role"): we can put under

About the role

with paragraph(s) summarizing. - Essential Duties: could be "Responsibilities" (list). Use

• . - Required Knowledge, Skills, Abilities And Competences: could be "Skills" or "Qualifications". We have Minimum Qualifications, Preferred Qualification, Other Qualifications, etc. We need to decide sections: maybe "Qualifications" for minimum qualifications, "Preferred Qualifications" maybe not separate heading; but we can combine into "Qualifications". Also "Skills" for required knowledge, skills, abilities. We must not create sections with filler. We have Salary Range: $50,000. So we can create Pay section with that. Schedule: not mentioned; we have Employment Status: Full-Time, Hybrid/Milledgeville location. No schedule details; we should not create Schedule section unless stated. So skip. Benefits: not mentioned; skip. We need to preserve all substantive info: include location hybrid/Milledgeville, reports to, department, entity, etc. Could embed in About the role paragraph or maybe a short

  for metadata. We must not repeat job title as heading. The job title is Service Coordinator. Not to repeat. We must not include Job ID/requisition numbers (none present). Remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We must not include application instructions (none). Good. We must not include duplicated lines. We need to output only HTML fragment. Let's craft:

  About the role

  Position: Service Coordinator; Department: Operations; Reports to: Director of Service Coordination; Employment Status: Full-Time; Classification: Non-Exempt; Entity: Flournoy Health Systems / Primecare Home Care Services; Location: Hybrid/Milledgeville.

  Flournoy Health Systems (FHS) specializes in healthcare management, supporting organizations that deliver services for seniors, chronically ill patients, and individuals requiring home and hospice care. ... (the About Flournoy Health Systems paragraph).

  But we already have About Flournoy Health Systems paragraph; we could include that under About the role or maybe separate "About the company". However instruction only lists certain headings; we can add About the role and maybe include company description there. We need to preserve all substantive info: the Core Values list etc. Should we include them? They are part of About Flournoy Health Systems. We should preserve them. Could be a
  list under About the role or separate section? There's no specific heading for Core Values; we could embed as a
  list within About the role paragraph or after. Better: After About the role paragraph, we could add

  About the company

  but not in allowed list. The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "use

  for section headings (e.g. ...)" implying we should use those headings when appropriate. It doesn't say we cannot add other headings, but to be safe we stick to those headings. So we incorporate company info within About the role. Thus About the role will have paragraphs: position details, company description, core values (maybe as

  ). Then Responsibilities: list essential duties. Then Qualifications: maybe combine Minimum Qualifications, Preferred Qualification, Other Qualifications into a single Qualifications section with
  for each? Could separate Minimum and Preferred but both are qualifications. Could do two sub-sections? Not required. We'll put all qualification bullets under Qualifications. Then Skills: Required Knowledge, Skills, Abilities And Competences. Then Pay: Salary Range: $50,000. We must not create sections with filler; we have actual content for each. Now ensure we don't repeat job title. Let's extract details. About Flournoy Health Systems paragraph: "Flournoy Health Systems (FHS) specializes in healthcare management, supporting organizations that deliver services for seniors, chronically ill patients, and individuals requiring home and hospice care. We are committed to high standards of excellence, compassion, and compliance in all our services. FHS encompasses multiple subsidiaries, including Primecare Home Care Services (GA and IN), Primecare Hospice, Primecare ABA Therapy, Just Care Home Care, and Primecare Real Estate." Core Values list: Compassionate Care, Accessibility & Equity, Innovation & Excellence, Integrity & Accountability, Collaboration & Community. Each with description. We'll put them as
  • with bold maybe? Not needed. Essential Duties: list items: - Lead & Prospect Management: Receive and qualify all incoming leads, converting them into active prospects through relationship-building and needs assessment. Maintain consistent engagement with each prospect and family throughout the approval process, which may extend up to six months. Advocate for the client by contacting case management or external partners when approval delays occur. Record all communications, updates, and next steps accurately in the designated CRM or tracking system. - Cross-Entity Service Identification: Conduct holistic needs assessments to identify all eligible FHS services. Coordinate introductions and warm handoffs to the respective entity’s care team to ensure seamless referral and follow-through. Collaborate with entity leaders and Care Managers to ensure clients receive a unified and well-coordinated care experience. Track service conversions and ensure no eligible service line opportunity is missed. - Client Education & Resource Support: Provide families with guidance on service selection, Medicaid waiver navigation, and other community resources. Share educational materials and resources explaining available FHS programs and community support. Communicate progress updates clearly and compassionately, maintaining consistent engagement and trust with each family. - Collaboration & Admission Coordination: Partner with the appropriate Care Manager to ensure all approved clients’ documentation and packets are received for admission. Coordinate with HR, Care Managers, and Operations across service lines to align service start dates and staffing readiness. Participate in cross-departmental meetings to report on lead volume, conversions, barriers, and improvement opportunities. - Documentation & Reporting: Maintain complete and accurate records of lead activity, client touchpoints, and case management updates. Monitor lead-to-prospect conversion metrics and track timelines from referral to admission. Prepare reports for leadership summarizing conversion outcomes and trends across entities. Ensure compliance with confidentiality standards (HIPAA) and FHS documentation requirements. We'll turn each bullet into
  • maybe with sub-bullets? Could keep as single
  • with sentences separated by spaces. That's fine. Qualifications: Minimum Qualifications: - High School Diploma or GED required. - Minimum 3+ years of experience in customer service, client coordination, or administrative support. - Knowledge of senior services, healthcare, or community-based resources. - Demonstrated experience with client intake, data entry, or call center operations. Preferred Qualification: - Bachelor’s Degree in Human Services, Healthcare Administration, or a related field. - 2+ years of experience in a healthcare or home care setting. - Prior experience with client management systems. - Previous experience in data entry, intake coordination, or customer service in a regulated environment. Other Qualifications: - Language Skills: Ability to read, analyze and interpret regulations and other documents. Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others. Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge. Ability to read and write memos, reports, and correspondence that conform to prescribed style and format. - Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. - Other Skills And Abilities: Able to establish and maintain cooperative and positive working relationships. Organized, detail-oriented, courteous, proactive, self-motivated, dependable, and customer service driven. Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment. Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds. - General Job Performance Requirements: Meets/exceeds established performance goals. Additional performance requirements may be communicated. - Alignment with Company Goals & Objectives – Supports the organization’s mission, vision, and values and holding self-accountable for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts. - Adherence to Company Policy – Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion. - Job Knowledge – Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge. - Cooperativeness – Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a “can do” attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task. - Commitment – Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results. - Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts. - Safety – Maintains a safe workplace. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies. - Quantity of Work / Productivity – Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engage in a productive work effort whenever possible. Meets goals and objectives. - Quality of Work – Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing downtime. Results are consistently within acceptable quality standards. - Reliability – Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances. - Attendance – Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures and informs others of absences. - Communication – Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self-informed of announcements made via established company venues. - Confidentiality – Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate. That's a lot; but we need to preserve all substantive info. Could be huge but okay. Skills section: Required Knowledge, Skills, Abilities And Competences list: - Deep understanding of client relationship management, sales conversion, and healthcare navigation processes. - Excellent interpersonal communication, empathy, and professionalism with diverse populations. - Knowledge of home care, hospice, and behavioral health (ABA) operations preferred. - Ability to manage multiple leads simultaneously and maintain consistent, quality engagement. - Strong coordination and follow-through with internal teams and external partners. - Skilled in data entry, reporting, and CRM management. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams). - Excellent written and verbal communication skills with strong attention to tone and professionalism.