Service Coordinator

About the role

You’ll play a central role in supporting EST’s regional service operations — scheduling work, coordinating technicians, managing documentation, and ensuring every customer interaction reflects EST’s commitment to quality. If you thrive in a fast-moving environment, enjoy problem-solving, and love being the hub that keeps people and processes aligned, this role is for you.

Responsibilities

• Coordinate, schedule, and communicate service delivery for repairs and preventative maintenance visits.
• Assist the Regional Service Supervisor in ensuring 100% completion of contractual and quality service requirements.
• Verify that all contractual scope of work is completed and documented according to established SOPs.
• Order repair materials, parts, and related products; ensure technicians have required items on the day of service.
• Review and ensure accuracy of all paperwork and documentation submitted by service technicians.
• Maintain clear communication with customers, technicians, and internal teams regarding status updates, costs, and timelines.
• Provide administrative support to field service technicians via phone or in person.
• Generate service, parts, and installation quotes as directed.
• Monitor, resolve, and escalate customer complaints in alignment with EST’s quality standards.
• Maintain required reports, metrics, and cost controls to support regional performance monitoring.
• Understand EST products, equipment maintenance needs, and service requirements.
• Utilize current and emerging technologies to support scheduling, documentation, and communication workflows.
• Assist in developing and improving SOPs as needed.
• Strengthen customer relationships and enhance the overall customer experience.
• Escalate system-level issues to the Regional Service Supervisor and provide supporting data.
• Monitor usage and maintenance of service department assets.
• Maintain all personally assigned company property (vehicle, computer, etc.).
• Train individuals or small groups on company equipment or processes as needed.
• Perform other directly related duties as assigned.
• Complete OSHA training and maintain required certifications.

Requirements

• Minimum 2 years of successful service coordination or service management experience, preferably in industrial or government environments.
• Associate or bachelor’s degree preferred; equivalent experience considered.
• Background or familiarity with mechanical, plumbing, electrical, or electronic systems is a plus.
• Ability to work independently and adapt quickly to changing priorities.
• Strong customer orientation and commitment to service excellence.
• Excellent communication, listening, and organizational skills; dependable, self-motivated, and results-driven.
• Fluent in English with strong verbal and written communication skills.
• Proficiency with Microsoft Office and strong computer skills.
• Valid driver’s license and excellent driving record.
• Ability to obtain and maintain military base passes and other access credentials.

Pre-employment drug and alcohol testing is required for all new hires. As a Federal Contractor, EST follows Federal guidelines, which include marijuana as a prohibited substance.