Service Coordinator

Responsibilities

Responsible for coordinating services for all individuals receiving services through Developmental Disabilities Waiver (DDW), and other funded services on a caseload. Communicates with various departments within the agency as well as outside agencies to ensure individuals are receiving the highest level of quality services. Plans and attends meetings; assures paperwork is completed and submitted in a timely manner; manages conflict and issues that arise in a professional manner.

Must demonstrate the following characteristics: good interpersonal skills to interact effectively and professionally with a wide range of people; excellent customer service with all internal and external customers; communicate effectively verbally and in writing to multiple levels of staff and stakeholders; understand the importance of urgency and accuracy; and be able to adapt to changing work conditions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Minimum Requirements:

• At least 18 years or older
• High school diploma or GED
• Bachelor’s degree or Associate’s degree; OR two years’ experience (human services or teaching field preferred)
• Must be able to type with speed and accuracy
• Possess a current and valid driver's license
• Ability to pass a background screening
• Ability to pass drug screening
• Possess a working telephone
• Reliable transportation with an excellent driving record

Essential Functions:

• Must be able to read, write, and speak English well
• Coordinate several tasks at once and handle various office situations including crisis situations in a calm and professional manner
• Must be able to integrate, coordinate, and communicate and blend services and supports in a unified individual program for each individual on assigned caseload
• Must be able to make independent decisions based on agency policy and procedures

Physical Requirements:

• Must be able to balance, climb, bend, stoop, and kneel
• Requires handling paperwork with the use of hands, arms, and fingers
• Must be able to lift up to 25 lbs. frequently