Service Coordinator

Location: Coppell, TX (On‑Site). This role requires on‑site presence at the branch.

About the Role

DuraServ’s Service Coordinator is the operational nerve center of the branch, handling customer calls, creating service orders, confirming parts, dispatching technicians, and invoicing with precision. This active coordination function connects customers, technicians, parts suppliers, and management into a seamless service experience, ensuring every detail is managed accurately to keep the branch running smoothly.

Responsibilities

• Answer inbound calls and email communications, providing responsive, professional support and promptly returning calls.
• Review incoming sales and service leads and delegate them efficiently to the appropriate person.
• Serve as a professional point of contact for internal and external customers, representing DuraServ with accurate and courteous communication.
• Schedule and dispatch service calls, matching the right technician to the right job with the right information at the right time.
• Accurately prepare service orders in the system of record, collaborating with management and technicians to ensure completeness and timeliness.
• Order parts as needed for service work and maintain precise records of all parts orders.
• Invoice service work and planned maintenance accurately and on time, ensuring every charge is correct before invoices are sent.
• Post vendor invoices for Accounts Payable with the same attention to detail applied to outbound billing.
• Process customer credit‑card payments promptly, securing and filing records appropriately.
• Perform warehouse‑related duties as assigned and support additional office functions directed by the Operations Manager or Division Vice President.

Requirements

Required

• High School diploma or equivalent.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational and communication skills; ability to manage multiple priorities simultaneously without loss of quality.
• Ability to work in a fast‑paced, high‑volume environment where responsiveness and accuracy are non‑negotiable.

Preferred

• 1–3 years of experience in service coordination, dispatch, administrative, or operations support roles.
• Experience with work order management, invoicing, or service administration in a field‑service or similar environment.
• Background in commercial dock and door, mechanical services, or industrial services industry.

Benefits

• Competitive compensation.
• Full benefits package: medical, dental, vision, and 401(k) with company match.
• Company‑provided life insurance, short‑term and long‑term disability.
• Role with immediate, visible impact on the branch and its customers.
• Stable, office‑based environment with investment in employee development.
• Path to growth within branch operations for high performers.