Service Coordinator

About the role

We are looking for a Service Coordinator / Receptionist who dispatches with precision, invoices without error, and keeps every customer call, service order, and parts request moving without a missed beat. The role is the operational nerve center of the branch: before a technician arrives, you take the call, create the service order, confirm parts, dispatch the right person, and set customer expectations; after the call closes you invoice accurately and file records clean. You connect customers, technicians, parts suppliers, and management into a seamless service experience, where every detail handled correctly keeps the branch running as intended. You thrive in a fast‑paced environment where accuracy matters and no two days look the same, and your work has immediate, visible impact on the branch and its customers, within a stable office‑based setting that offers a path to growth for high performers.

Responsibilities

• Answer inbound calls and email communications — providing responsive, professional support and direction on customer inquiries, returning calls promptly without letting anything fall through
• Review incoming sales and service leads, coordinating delegation to the appropriate person efficiently and without delay
• Serve as a professional point of contact for internal and external customers across every interaction — your tone,