Service Coordinator

About the role

DuraServ is looking for a Service Coordinator who dispatches with precision, invoices without error, and keeps every customer call, service order, and parts request moving without a missed beat. This role is the operational nerve center of the branch, ensuring technicians arrive prepared and customers stay informed.

Location: Coppell, TX (On‑Site). This is not a remote or hybrid role; on‑site presence at the branch is required.

Responsibilities

• Answer inbound calls and email communications, providing responsive, professional support and promptly returning calls.
• Review incoming sales and service leads, coordinating delegation to the appropriate person efficiently.
• Serve as a professional point of contact for internal and external customers across every interaction.
• Schedule and dispatch service calls, matching the right technician to the right job with the right information at the right time.
• Accurately prepare service orders in the system, working closely with management and technicians to ensure completeness and timeliness.
• Order parts as needed for service work and maintain accurate records related to all parts orders.
• Invoice service work and planned maintenance accurately and on time; ensure every charge is correct before invoices are sent.
• Post vendor invoices for Accounts Payable with the same attention to detail applied to outbound billing.
• Process customer credit‑card payments promptly, securing and filing records appropriately.
• Conduct warehouse‑related duties as assigned and support additional office functions directed by the Operations Manager or Division Vice President.

Requirements

• High School diploma or equivalent (required).
• Proficiency with Microsoft Office – Word, Excel, and Outlook (required).
• Strong organizational and communication skills; ability to manage multiple priorities simultaneously without loss of quality (required).
• Ability to work in a fast‑paced, high‑volume environment where responsiveness and accuracy are non‑negotiable (required).
• 1–3 years of experience in a service coordination, dispatch, administrative, or operations support role (preferred).
• Experience with work order management, invoicing, or service administration in a field service or similar environment (preferred).
• Background in the commercial dock and door, mechanical services, or industrial services industry (preferred).

Benefits

• Competitive compensation commensurate with experience.
• Full benefits package: medical, dental, vision, and 401(k) with company match.
• Company‑provided life insurance, short‑term and long‑term disability.
• Stable, office‑based environment with a clear path to growth within branch operations for high performers.
• Role where work has immediate, visible impact on the branch and its customers.

About DuraServ

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Service Coordinators are the operational backbone of every branch, ensuring that technicians are prepared, customers are informed, and service orders are closed cleanly.