Service Coordinator

About the Role

DuraServ is looking for a Service Coordinator who dispatches with precision, invoices without error, and keeps every customer call, service order, and parts request moving without a missed beat. This role is the operational nerve center of the branch, connecting customers, technicians, parts suppliers, and management into a single, seamless service experience. Every missed detail has a downstream consequence; every detail handled correctly keeps the branch running as intended.

This is an active coordination function—not a passive administrative role. If you thrive in a fast-paced environment where accuracy matters and no two days look the same, this is your kind of role.

Responsibilities

Customer & Communication

• Answer inbound calls and email communications—providing responsive, professional support and direction on customer inquiries, returning calls promptly without letting anything fall through
• Review incoming sales and service leads, coordinating delegation to the appropriate person efficiently and without delay
• Serve as a professional point of contact for internal and external customers across every interaction—your tone, accuracy, and follow-through represent DuraServ

Dispatch & Coordination

• Schedule and dispatch service calls effectively—matching the right technician to the right job with the right information at the right time
• Accurately prepare service orders by creating entries in the system of record, working closely with management and technicians to ensure every work order is complete, correct, and timely
• Order parts as needed for service work and maintain accurate records related to all parts orders—nothing waits because a part wasn't ordered

Administration & Accuracy

• Invoice service work and planned maintenance accurately and on time—every charge correct, every invoice complete before it goes out
• Post vendor invoices for Accounts Payable with the same attention to detail you apply to outbound billing
• Process customer credit card payments promptly, ensuring records are secure and filed appropriately
• Conduct warehouse-related duties as assigned and support additional office functions directed by the Operations Manager or Division Vice President

Requirements

• High School diploma or equivalent (required)
• Proficiency with Microsoft Office—Word, Excel, and Outlook are daily tools in this role (required)
• Strong organizational and communication skills—you manage multiple priorities simultaneously without losing quality on any of them (required)
• Ability to work in a fast-paced, high-volume environment where responsiveness and accuracy are equally non-negotiable (required)
• 1–3 years of experience in a service coordination, dispatch, administrative, or operations support role (preferred)
• Experience with work order management, invoicing, or service administration in a field service or similar environment (preferred)
• Background in the commercial dock and door, mechanical services, or industrial services industry (a meaningful advantage)

Skills

• You don’t let things sit—you handle calls, service orders, and parts requests proactively before they become problems
• Organized by instinct—you manage multiple service orders, parts requests, dispatches, and communications simultaneously without losing accuracy
• Responsive and professional—you return calls promptly, communicate clearly, and represent DuraServ the right way
• Detail-oriented where it matters—invoicing errors, parts miscommunications, and misfiled records create downstream problems; you prevent them
• Comfortable in a fast-paced environment—priorities shift, calls stack up, and urgency is the baseline; you don’t need calm to be effective
• Administratively fluent—you know your way around Microsoft Office, pick up new systems quickly, and maintain records that hold up to scrutiny
• A team anchor—technicians, the operations manager, and customers all depend on you to be accurate, available, and professional; you take that responsibility seriously

Benefits

• Full benefits package: medical, dental, vision, and 401K with company match
• Company-provided life insurance, short-term and long-term disability
• A role where your work has immediate, visible impact on the branch and the customers it serves
• A stable, office-based environment at a company that invests in the people who keep operations running
• A path to growth within branch operations for high performers who want to take on more responsibility

Schedule

This is NOT a remote or hybrid role. On-site presence at the branch is required.

About DuraServ

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our Service Coordinators are the operational backbone of every branch—and we hire people who understand what it means to hold that role with precision and professionalism.