Service Coordinator

Responsibilities

• Provide excellent customer service with incoming and outgoing service calls in a high call volume environment
• Process and book service calls into proprietary systems, maintaining a high level of detail and accuracy
• Maintain the daily dispatch board and coordinate or re-coordinate technician schedules for the following day and week
• Create work orders with detailed information of supplies, tools, and logistics for technicians’ schedules, and coordinate any technician requests
• Accurately and timely data entry of customer accounts into the accounting and filing systems
• Create and maintain new customer account information and file paperwork accordingly
• Support the department with various administrative tasks, including copying, filing, data entry, monthly departmental meetings, and special projects
• Complete all billing paperwork for processing, including necessary approvals
• Aid payroll with weekly timecard processing
• Manage customer and technician follow-up calls and emails, correspondence with the corporate strategic accounts office
• Maintain an accurate and timely filing system
• Perform other tasks as needed

Requirements

• 3 + years’ experience in an administrative or customer service role
• Experience working in a fast-paced, sometimes hectic environment with little down-time
• Strong written and verbal communication skills
• Proficiency in the Microsoft Office Suite; Word, Outlook, Excel
• Resourcefulness and strong analytical skills are necessary for success
• Willingness to learn and be a team player
• Strong organizational, prioritizing, and problem-solving skills
• Reliable and dependable

Qualifications

• High School Diploma or GED required
• Must be able to pass a pre-employment drug test and background check

Benefits

• Comprehensive Medical
• Dental
• Vision
• FSA/HSA
• Matching 401K
• Long Term Disability
• Short Term Disability
• Company Paid Life & Voluntary Spouse & Child Insurance
• AD&D
• Employee Assistance Program
• PTO
• Paid Holidays
• voluntary additional insurances/benefits
• and other great perks

Pay

$22-28.00/hr. (Depending on experience)

Schedule

Non-exempt (Eligible for Overtime)