Service Coordinator

Description

DBS Residential Solutions is seeking a friendly, organized, and dependable Service Coordinator to support our Service Team. The ideal candidate will help keep service technicians' calendars full, assist customers with questions and concerns, and ensure every interaction reflects the level of service DBS is known for.

Why You’ll Love This Opportunity

• Competitive pay of $19–$22 per hour
• Additional appointment-setting bonus opportunities
• Full-time, year-round position
• Three to four weeks of hands-on paid training
• Ride-alongs with our service team so you understand the customer experience
• A supportive, positive, and fun team environment
• The tools, technology, and training you need to succeed
• A role where your work makes a noticeable difference every day

What You’ll Do

• Answer incoming calls from service customers.
• Make outbound calls using an established call queue.
• Schedule service appointments and keep technician calendars full and organized.
• Help customers troubleshoot concerns and determine the appropriate next step.
• Respond to questions with patience, empathy, and professionalism.
• Calmly assist customers who may be frustrated or concerned.
• Maintain accurate customer information, appointment details, and service records.
• Communicate schedule updates with customers and members of the Service Team.
• Provide support to other departments when needed.
• Serve as a guardian of our reputation by creating a remarkable “WOW” experience during every interaction.

Who Thrives Here?

• Friendly, organized, and dependable
• Confident and comfortable speaking with customers
• Organized and able to manage multiple priorities
• Calm and level-headed when plans change or problems arise
• A strong critical thinker and natural problem-solver
• Empathetic and able to understand a customer’s concerns
• Positive, humble, and team-oriented
• Dependable and comfortable working independently
• Clear and professional in both verbal and written communication
• Comfortable using computers, email, databases, and scheduling software
• Coachable, eager to learn, and willing to jump in where needed

Experience

• Previous customer service experience is required.
• Call-center, scheduling, or data-entry experience is preferred.
• Experience handling difficult conversations or de-escalating customer concerns is a plus.
• Spanish-speaking applicants are encouraged to apply!

Compensation

• $19–$22 per hour, based on experience and qualifications
• Additional appointment-setting bonus opportunities

Benefits

• Medical / Dental / Vision insurance
• Working for a FUN company
• Life insurance
• Health Savings Account
• 401(k) with company match
• Paid time off
• Paid holidays
• Ongoing training and professional development
• Career advancement opportunities

Why DBS Residential Solutions?

• We believe in creating lasting “WOW” relationships with both our customers and employees.
• Our team works hard, supports one another, celebrates wins, and lives by three important values: Positive. Teamwork. Humble.
• Our vision is simple: A world where every family lives in a healthy, safe, and comfortable home.

Ready to Keep Our Service Team Moving?

If you take pride in helping people, enjoy staying organized, and want to be part of a supportive, high-energy team, this could be the perfect opportunity for you. Apply today and let’s talk about your future with DBS Residential Solutions!