Service Coordinator
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate (EEO, navigation, etc). Must preserve all substantive info.
We need to parse the posting.
Content:
- Intro: "Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Coordinator. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful service professionals."
That's about the role? Could be "About the role". We'll put that in About the role
with
containing that paragraph. Then "Position Summary Under general direction of supervisor(s) this position provides support services to the employees, manager, and customers at our Erie shop by ensuring the efficient flow of documentation and supplies from various sources. This position mandates that the employee be able to perform all of the following functions: Open & close master and sub work ordersEnter time into Time Collection System and prepare and process required paperworkOrder & distribute materials for shop personnelResearch literatureVerify, record, maintain, & submit specific service shop recordsSubstitute for other positions and other functions as assigned by necessity" That's responsibilities? Could be part of responsibilities. Then "Primary Responsibilities This position may perform any combination of the following duties:" then list. We need to combine responsibilities and maybe position summary into a Responsibilities section. We need to extract list items: after "Primary Responsibilities" there is a list of duties separated by line breaks? Let's parse: "Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and schedulingEnter personnel time into time collection system and generate all required paperworkAdvise concerned parties on status of jobsGenerate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product linesResearch part numbers from data base, and computer inventory recordsMaintain up-to-date files of product catalogues and technical dataOrder parts by computer for repairs from either inside or outside the Company and oversee distributionAccept payments for servicesKeep logs of repairs performed, customer calls, and parts requiredCompile reports on service employees hours, repair time on customer equipment, and machine historyInitiate warranty claims and credit unused or defective parts against work ordersSchedule repair work in absence of supervisionCoordinate record keeping with sales and administrative personnelReceive payments and credit to work order when completedOperate basic office equipment * Perform other work related duties as required" We need to split into separate items. Likely each phrase before a capital letter? But we can just create
- for each duty separated by line breaks. We'll manually split by sentences.
Let's list:
- Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling
- Enter personnel time into time collection system and generate all required paperwork
- Advise concerned parties on status of jobs
- Generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines
- Research part numbers from data base, and computer inventory records
- Maintain up-to-date files of product catalogues and technical data
- Order parts by computer for repairs from either inside or outside the Company and oversee distribution
- Accept payments for services
- Keep logs of repairs performed, customer calls, and parts required
- Compile reports on service employees hours, repair time on customer equipment, and machine history
- Initiate warranty claims and credit unused or defective parts against work orders
- Schedule repair work in absence of supervision
- Coordinate record keeping with sales and administrative personnel
- Receive payments and credit to work order when completed
- Operate basic office equipment
- Perform other work related duties as required
Now "Thorough understanding of shop practices and procedures focusing on work order processesKnowledge of product and part inventory, diesel and gas enginesWorking skills in researching and ordering of parts coupled with computer supported clerical abilityProven ability to organize and prioritize work based on time constraintsStrong communication skills for dealing with customers and fellow employees"
These are skills/qualifications. Could go under Skills or Requirements.
Then "Skills / Knowledge / Qualifications Clerical experience in a service shop demonstrating increased responsibility and having significant exposure to the fundamentals of engines and electrical systems, or an equivalent combination of training and experience acceptable to Company."
That's qualifications.
Then "Why Join The Cleveland Brothers Team Competitive CompensationPhenomenal Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.Stability: Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul."
That's Benefits and maybe Pay? "Competitive Compensation" is mentioned but no specifics. Since we should not create Pay section unless posting actually states them. It says "Competitive Compensation" but no numbers. That's vague; we should not create Pay section because it's not specific. The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits: they list specific benefits: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account. That's specific, so we can create Benefits section.
Advancement and Stability could be part of Benefits? Or maybe "About the role" or separate? The rule: Prefer a few substantive sections over many thin ones. Could combine Advancement and Stability into Benefits or maybe a "Why Join" section not in list. But we only allowed headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put Advancement and Stability under Benefits as additional bullet points? Or maybe under About the role? Probably better to include them in Benefits as extra points.
But we must not invent sections. We'll create Benefits section with list of benefits plus advancement and stability as list items.
Now "About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service. Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com."
That's about the company; could be part of About the role or maybe separate but we don't have a heading for About the company. Could include in About the role.
Now we need to remove boilerplate: EEO statement at end: "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran." Remove.
Now we need to decide sections:
- About the role: include intro paragraph + Position Summary + About Us maybe.
- Responsibilities: list of duties (the primary responsibilities list). Also include the earlier "Position Summary" functions? Might be redundant but we can include them as part of responsibilities.
- Requirements: maybe none specific? There's "Thorough understanding of shop practices..." etc. Those are skills/knowledge. Could go under Skills.
- Qualifications: the "Skills / Knowledge / Qualifications" paragraph about clerical experience.
- Skills: maybe combine the "Thorough understanding..." and "Working skills..." etc.
But we need to avoid duplication. Let's structure:
About the role: intro + Position Summary + About Us.
Responsibilities: the bullet list of duties.
Qualifications: clerical experience requirement.
Skills: the list of knowledge/abilities (thorough understanding, knowledge of product..., working skills..., proven ability..., strong communication...).
Benefits: list of benefits + advancement + stability.
We should not include Requirements if empty.
Check for Pay/Schedule: none specific, so omit.
Now ensure we don't repeat content. Let's craft.
HTML:
About the role
Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Coordinator. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful service professionals.
Under general direction of supervisor(s) this position provides support services to the employees, manager, and customers at our Erie shop by ensuring the efficient flow of documentation and supplies from various sources. This position mandates that the employee be able to perform all of the following functions: Open & close master and sub work orders; enter time into Time Collection System and prepare and process required paperwork; order & distribute materials for shop personnel; research literature; verify, record, maintain, & submit specific service shop records; substitute for other positions and other functions as assigned by necessity.
About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service. Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.
Responsibilities
- Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling
- Enter personnel time into time collection system and generate all required paperwork
- Advise concerned parties on status of jobs
- Generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines
- Research part numbers from data base, and computer inventory records
- Maintain up-to-date files of product catalogues and technical data
- Order parts by computer for repairs from either inside or outside the Company and oversee distribution
- Accept payments for services
- Keep logs of repairs performed, customer calls, and parts required
- Compile reports on service employees hours, repair time on customer equipment, and machine history
- Initiate warranty claims and credit unused or defective parts against work orders
- Schedule repair work in absence of supervision
- Coordinate record keeping with sales and administrative personnel
- Receive payments and credit to work order when completed
- Operate basic office equipment
- Perform other work related duties as required
Qualifications
Clerical experience in a service shop demonstrating increased responsibility and having significant exposure to the fundamentals of engines and electrical systems, or an equivalent combination of training and experience acceptable to Company.
Skills
- Thorough understanding of shop practices and procedures focusing on work order processes
- Knowledge of product and part inventory, diesel and gas engines
- Working skills in researching and ordering of parts