Service Coordinator

About the role

PacifiCorp is seeking customer‑centric candidates to support a culture of customer service excellence, environmental sustainability, inclusion & belonging. The Service Coordinator position is based in Bend, OR and performs office‑based duties to support day‑to‑day operations at an electric utility.

Responsibilities

• Customer communication, project tracking, database entry, and payroll processing
• Manage emails, letters, packages, phone calls, and other correspondence
• Process paperwork for internal or external use across various work groups
• Organize and maintain project data to assist management with reporting requirements
• Assist other service coordinators as needed to meet team objectives and deliverables
• Work extended shifts during emergency operations
• Perform service dispatching for servicemen when required

Requirements

• High school diploma or GED equivalent
• Two years of customer service experience
• Proficient with Microsoft Office suite
• Detail‑oriented with demonstrated ability to multi‑task
• Successful completion of a clerical aptitude test and a typing test at 30 WPM
• Ability to communicate clearly in person, in writing, and over the phone

Qualifications

• Three to five years of experience in a utility field operations environment (preferred)
• Two or more years of experience as a group or administrative assistant (preferred)
• Previous experience with SAP software and ability to quickly learn proprietary systems (preferred)
• Excellent time management and organizational skills (preferred)
• Proficient and accurate use of 10‑key (preferred)

Skills

• Keyboard proficiency
• Office etiquette
• Oral and written communication skills

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match (fixed contributions; Roth and savings options)
• Life insurance
• Additional voluntary benefits, including pet insurance
• Tuition assistance
• Mass transit pass for employees in Portland and Salt Lake City offices
• Generous paid time off (PTO) – varies by employee type (union or non‑union)
• Paid short‑term disability leave and long‑term disability insurance
• Paid parental leave
• Paid bereavement leave
• Employee Assistance Program supporting mental and emotional wellbeing

Pay

$26.92 per hour

Schedule

Full‑time