Service Coordinator

About the role

Schedule field service installation of compressed air equipment, providing regular updates to the Service Manager and the customer.

Responsibilities

• Service Administration (60%)
  • Secure purchase orders for service work and verify terms and conditions with customers.
  • Open, maintain (edit as needed) scheduled service orders in SAP and other systems including Invoicing.
  • Track and file relevant paperwork for service jobs that are entered.
  • Order, track, follow up and expedite parts as needed including creation of Vendor Purchase Orders.
  • Enter expedite tickets in system for critical orders needing attention.
  • Assist with maintaining service plan orders with updating status for scheduling jobs based on parts movement.
  • Maintain and verify contact information for customer accounts is accurate and updated.
  • Update customers on order progress and long lead times on case by case basis.
• Service Scheduling (40%)
  • Receive incoming calls for service breakdowns, service plan scheduling, tech support calls, and schedule field service jobs in the Planning Board system.
  • Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization.
  • Confirm service schedules with customers.
  • Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process.
  • Manage and control work in progress.
  • Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

Requirements

• Experience: Minimum of two years of relevant service coordination and/or dispatch experience.
• Education: High School diploma, some college preferred.
• Skills:
  • Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
  • Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.
  • Must be proficient in Microsoft Office, including Word and Excel.
  • Experience with SAP preferred.
  • Experience with contract planning.
  • Basic Mechanical Knowledge preferred.

Benefits

• Excellent compensation package, including a flexible benefits plan, and generous 401(k) retirement plan.
• Health insurance / Dental insurance / Vision insurance.
• Competitive Paid time off.
• Life & Disability insurance.

Pay

Salary range: $73K - $86K based on knowledge, skills and experience; “Geographically adjusted”.

Schedule

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Fremont, CA.