Service Coordinator

About the role

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow.

Responsibilities

• Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers.
• Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization.
• Confirm service schedules with customers.
• Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process.
• Manage and control work in progress.
• Report problems that service technicians are having to the Service Manager.
• Secure purchase orders for service work, and verify terms and conditions with customers.
• Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts).
• Order, track, follow up and expedite parts as needed.
• Track and file relevant paperwork.

Requirements

• Excellent organizational skills.
• Strong verbal and written communication skills.
• Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
• Detail oriented with excellent problem‑solving skills.
• Ability to collaborate well within own team and across different functions within the organization.
• Ability to manage multiple priorities with flexibility and a strong commitment to customer service.
• Self‑motivated with a positive attitude.
• Strong aptitude for learning new processes, systems and applications.
• Ability to work under pressure, within a fast‑paced environment.
• Proficiency in Microsoft Office, including Word and Excel.
• Willing and able to work overtime if required.

Qualifications

• Minimum of two years of experience in a customer‑facing role.
• High school diploma; some college preferred.

Benefits

• Attractive benefits package including a flexible benefits plan.
• Generous 401(k) retirement plan.
• Health, dental, and vision insurance.
• Competitive paid time off.
• Life & Disability insurance.
• Annual bonus.

Pay

$53k‑$65K per year, geographically adjusted based on knowledge, skills and experience.

Schedule

Hybrid working arrangement: split time between remote work and on‑site at the office in West Springfield, MA.