Service Coordinator

Location: Waltham, Massachusetts • Temporary role • $23 – $25/hour • Hybrid schedule: Monday to Friday

About the role

Atlantic Group is hiring a Service Coordinator in Waltham, MA for our client. This entry-level role serves as the first point of contact for incoming service requests and coordinates assignments across field teams using CRM and scheduling systems. The ideal candidate brings strong customer service skills, technical aptitude, and the ability to manage multiple requests efficiently.

Responsibilities

• Manage incoming service calls and route customers to the appropriate technical support resources based on their needs.
• Assign field service requests to the appropriate representatives based on established territories and coverage.
• Coordinate field service schedules, assignments, and updates to support efficient service delivery.
• Maintain accurate customer, product, service, and warranty information across CRM platforms.
• Complete data entry, system updates, and routine processing tasks while maintaining accurate records.
• Assist customer service and field service teams with additional coordination and administrative needs as assigned.

Requirements

• Associate degree is required; bachelor’s degree preferred.
• 1–3 years of experience in customer service, service coordination, dispatch, scheduling, or a related support role.
• Familiarity with technical support, field service, or service-based operations is preferred.
• Proficiency with Microsoft Excel and experience using CRM, scheduling, or service management systems.
• Strong phone communication, customer service, organization, interpersonal, and multitasking skills with an aptitude for learning technical products and processes.