Service Coordinator

About the role

We are seeking a Service Coordinator to support daily service operations by managing incoming requests, scheduling technicians, and ensuring customers receive timely service. This role serves as a key point of contact for technicians, customers, and internal teams while maintaining accurate service records and work orders.

Responsibilities

• Review and prioritize incoming service requests.
• Schedule and dispatch technicians based on availability, location, and service needs.
• Monitor schedules and adjust assignments as priorities change.
• Communicate with customers and technicians regarding appointments and service updates.
• Create and maintain work orders in service management systems.
• Track job status, service completion, and response times.
• Escalate scheduling issues or service concerns when needed.
• Maintain accurate customer, service, and dispatch records.
• Coordinate emergency, maintenance, and follow-up service appointments.
• Assist with reporting and administrative support tasks.

Qualifications

• Experience in dispatching, scheduling, customer service, or service coordination preferred.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office.
• Experience with dispatch, scheduling, CRM, or service management software.
• Ability to prioritize tasks, solve problems, and maintain accuracy.
• Strong customer service skills and attention to detail.
• Comfortable working both independently and as part of a team.
• Associate degree preferred but not required.

Work Environment

Office-based role with regular interaction by phone, email, and service management systems. Standard business hours with occasional schedule adjustments based on service needs.

Job Type & Location

This is a Contract to Hire position based out of Fargo, ND.

Pay And Benefits

The pay range for this position is $22.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fargo, ND.

Application deadline: This position is anticipated to close on Sep 30, 2026.