Service Coordinator
About the role
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team! We provide our employees with the following tools and resources to be successful: Training Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!) 401(k) with match Competitive wages Company laptop Paid time off 10 paid holidays Our Bow, NH location is looking for a full time Service Administrator. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships. If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset. At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.
But we need to avoid duplication: The intro includes benefits etc. Might be better to separate Benefits section. We need to avoid repeating same info in multiple sections. The instruction: "Preserve ALL substantive information". It doesn't forbid duplication, but better to avoid redundancy. However we need to include all info somewhere. We could keep benefits in Benefits section, and not repeat them in About the role. But About the role should still describe role and company. We can keep a concise About the role that mentions the role and company culture, but not repeat benefits. Let's parse: Intro paragraph: "Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team! We provide our employees with the following tools and resources to be successful: TrainingOutstanding benefits package (Medical, Dental and Vision insurance, plus much more!)401(k) with matchCompetitive wagesCompany laptopPaid time off10 paid holidays" That's a run-on sentence. We can split: "Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team! We provide our employees with the following tools and resources to be successful: Training, Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!), 401(k) with match, Competitive wages, Company laptop, Paid time off, 10 paid holidays." But we need to preserve all info; we can keep as is but maybe add commas for readability. The instruction didn't forbid adding punctuation for clarity? It says preserve ALL substantive information; do NOT invent or summarize away detail. Adding commas is not inventing detail, just formatting. Probably acceptable. Then after that: "Our Bow, NH location is looking for a full time Service Administrator." Then responsibilities list. Then qualifications list. Then "About Alta Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships. If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset. At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way." Then "What We Look For At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning." Then "Other Opportunities At Alta Please visit our careers page at altg.jobs to view other openings that may be of interest to you!" (remove) Then EEO boilerplate (remove). Thus we need to extract sections: - About the role: could combine the initial description and the "About Alta Culture" and "What We Look For" maybe as role description and company culture. But we must not repeat info. Better to have: About the role: description of role (Service Administrator) and location, plus maybe the initial invitation. Responsibilities: list. Qualifications: list (customer service experience, computer skills, etc.) Skills: Language Skills, Mathematical Skills, Reasoning Ability. Benefits: list (Outstanding benefits package..., 401(k) with match, Competitive wages, Company laptop, Paid time off, 10 paid holidays) Pay: maybe "Competitive wages" but we already have that in Benefits; maybe we can omit Pay section to avoid duplication. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits are stated. Pay is stated as "Competitive wages". If we put that in Benefits, we might be duplicating. But we could keep Pay separate with just "Competitive wages". However that would be thin. The instruction: "Prefer a few substantive sections over many thin ones." So better to incorporate Pay into Benefits or omit Pay section. Since Benefits already includes compensation aspects, we can omit Pay section. Schedule: we have "full time". Could be included in About the role or Schedule section. Since it's specific, we could add Schedule section with "Full-time". But that's thin. Could incorporate into About the role: "Our Bow, NH location is looking for a full time Service Administrator." That's already there. So we can omit Schedule section. Thus sections: About the role, Responsibilities, Qualifications, Skills, Benefits. Check if any other sections like "Requirements" maybe we can treat Qualifications as Requirements. But we have Qualifications heading in posting; we can output that as Qualifications. Now we need to format lists. Responsibilities list items: - Opening and closing work orders for all types of customers - Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer - Answering the phone and providing customer service - Research billing and invoicing questions and provide solutions. - Assist with dispatching service technicians. - Assist with technician and office payroll. - Cross train with other admin staff to provide back-up in all positions - Various other office and service duties as assigned by Management Note punctuation: some have periods. We'll keep as is. Qualifications list: - Customer service experience is highly preferred. - Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. - Previous ERP experience is a plus. - Possess excellent verbal and written communication skills. - Excellent