Service Coordinator

Position Overview

Ensure efficient operations by overseeing & streamlining daily tasks, ensuring teams are properly assigned, deadlines are met, and operations run smoothly. Facilitate communication and coordination by acting as the key point of contact between different stakeholders, ensuring clear communication and seamless collaboration between teams, customers & management.

Responsibilities

• Team Coordination: Manage and oversee field service technicians and staff from service partners or customers to ensure tasks are completed efficiently and according to schedule.
• Client Communication: Act as the primary point of contact between the client and the on-site team, addressing any concerns or updates.
• Task Assignment: Allocate tasks to field service technicians based on their skills and availability, ensuring proper workload distribution.
• Quality Control: Monitor the quality of work performed on-site, ensuring compliance with applicable laws, company standards, and client expectations.
• Problem Solving: Quickly address any issues or disruptions that arise during on-site operations to minimize downtime.
• Reporting: Provide regular updates and reports to management regarding on-site activities, progress, and any potential challenges.

Qualifications

• Bachelor’s degree in business administration, project management, operations, or a related field. Alternatively, relevant diploma or certification in logistics or operations.
• Experience in team management, project coordination, or client relations. Previous experience in a coordination role is an advantage.
• IT proficiency: advanced knowledge of Microsoft Office suite. Knowledge of using service management tools and ERP-systems is an advantage.
• Technical knowledge: understanding of electrical systems or experience with DC fast charging stations and their components is an advantage.
• Certifications like Project Management Professional (PMP) or Certified in Production and Inventory Management (CPIM) is beneficial.

Skills

• Time Management: Efficiently manage time to meet deadlines and ensure tasks are completed within the required time frames.
• Communication: Ability to clearly convey information and instructions to teams, clients, and stakeholders, ensuring alignment and understanding.
• Organization: Strong multitasking and organizational skills to manage multiple tasks, schedules, and priorities efficiently.
• Problem-Solving: Quick and effective decision-making to resolve on-site issues or unexpected challenges with minimal disruption.

Schedule

This position requires employees to work onsite at our facility in Charlotte and may involve various shift schedules, including evenings, weekends, and holidays. Candidates must be flexible and available to adapt to changing shift needs as required by the operational demands of the business.

Benefits

Alpitronic Americas is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic. We are committed to creating an inclusive workplace where diverse perspectives are valued and every team member can contribute to our mission of advancing EV charging technology.

Application Information

If you require a reasonable accommodation during the application or interview process, please let us know. Applicants must be authorized to work in the United States. Visa sponsorship may be available for select roles.

Pay

Compensation for this role will be based on experience, location, and market conditions. A salary range will be provided where required by law.