Service Coordinator

This position will ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees. Scheduling and dispatching of field labor force to meet customer needs and expectations based on the nature of the call (Emergency, Preventive Maintenance, available resources and customer needs). Ensure information is accurately entered in operating systemCreate new service jobs in operating system and assist with closing out work tickets, reviewing work tickets for accuracy, and invoicing customers weekly for service performedEffectively utilize service software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventative maintenance visits, updating customer information, creating purchase ordersAssist with calls with customers to ensure customer expectations are met, while helping to transfer information to new field service toolsService Manager with manpower planning and scheduling by establishing a work plan and preventative maintenance schedule to fulfill assigned account commitmentsManage service contract profitability by ensuring executed labor and materials match planned gross margin levels, execute monthly agreement billings, and effective cost containment proceduresDeliver outstanding customer service as well as measure and maintain a quality delivery process for continuous improvementPerform other duties as assigned, including learning all functions of new operating system (via online, in person, and on the job training) Requirements Bachelor's or Associate's degree, or 3 years plus of equivalent work experienceExperience in using established Enterprise Resource Planning systems in a service environmentMicrosoft AX is ideal, but others (i.e. Siebel) are acceptableVery comfortable with computer applications and ability to perform wide range of tasks in Microsoft Excel, Outlook, and WordExperience in a service environment, where technicians are dispatched from a central hubExcellent interpersonal skills to represent the company to customers and other outside contacts in an ethical and professional mannerPossess the ability to explain technical information to relevant partiesMust have experience in writing as well as demonstrated understanding of computer programsHave a positive attitude and a sense of humorAbility to work in a team with varied personalities yet be self-driven to meet tasks and deadlines Benefits Medical Insurance Dental Insurance Vision Insurance Basic Life Insurance Voluntary Life Insurance Short Term & Long Term Disability Paid Vacation Paid Sick Time Paid Holidays 401K with Company match