Service Coordinator

About the role

The Service Coordinator is responsible for the provision of housing services to individuals who are homeless. The Services Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability, subsequent to financial assistance.

Responsibilities

• Provide comprehensive housing services to participants, which may include working directly with landlords
• Closely work with other social service partners to refer and provide services to participants
• Coordinate services for program participants to ensure they are receiving essential services to increase health and housing outcomes
• Aid residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement
• Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavioral/healthcare needs, school readiness and exposure to drug, alcohol abuse and family violence within the household
• Create and maintain an Individual service plan and needs assessment for each household
• Meet with the household in person, either in the community or within the home as frequently as needed
• Attend program meetings with internal and external partners to coordinate services and ensure quality services
• Maintain client files, including all necessary documentation
• Communicate closely and frequently with all members of the team to improve systems, solve problems, share resources, and coordinate work
• Document services in a timely manner, using BIRP format
• Attend staff meetings and other agency functions as needed

Requirements

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience
• 2 years case management experience providing services to homeless or low-income individuals and/or families
• Driving and transportation of participants when required. Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required
• Flexible schedule to work evening and weekend hours as needed

Qualifications

• Excellent verbal & written communication, organizational, and time management skills
• Strong analytical and problem-solving skills with meticulous attention to detail
• Ability to work well independently and collaboratively with teams
• Professional experience in the human services or related field and demonstrated experience with low-income individuals and families
• Basic knowledge and understanding of applicable federal, state, and local laws
• Ability to de-escalate crisis situations with program participants
• Proficiency in Microsoft Office programs, systems, and platforms
• Ability to learn and use required mobile devices and business-related applications
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts

Skills

• Excellent verbal & written communication
• Organizational and time management skills
• Strong analytical and problem-solving skills
• Ability to work well independently and collaboratively with teams
• Professional experience in the human services or related field
• Basic knowledge and understanding of applicable federal, state, and local laws
• Ability to de-escalate crisis situations
• Proficiency in Microsoft Office programs, systems, and platforms
• Ability to learn and use required mobile devices and business-related applications
• Outstanding communication skills and high degree of emotional intelligence, cultural humility

Benefits and Perks

• $28.85 - $31.74 per hour DOE
• Full Time/Non Exempt
• 100% paid health benefits for employees
• 19 PTO days & 12 Holidays per year
• Flexible work schedules
• 403(b) Retirement Plan w/ Employer Match & Contribution Programs
• Dynamic, mission-drive culture and supportive leadership
• Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties