Service Coordinator

About the role

The Service Coordinator is responsible for the provision of housing services to individuals who are homeless. The Service Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability, subsequent to financial assistance. This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.

Responsibilities

• Provision of comprehensive housing services to participants, which may include working directly with landlords
• Closely with other social service partners to refer and provide services to participants
• Coordination of services for program participants to ensure that participants are receiving essential services to increase health and housing outcomes
• Aid residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement
• Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavioral/healthcare needs, school readiness and exposure to drug, alcohol abuse and family violence within the household
• Create and maintain an Individual service plan and needs assessment for each household
• Meet with the household in person, either in the community or within the home as frequently as needed
• Attend program meetings with internal and external partners to coordinate services and ensure quality services
• Maintain client files, including all necessary documentation
• Communicate closely and frequently with all members of the team to improve systems, solve problems, share resources, and coordinate work
• Must be able to document services in a timely manner, using BIRP format
• Attend staff meetings and other agency functions as needed

Requirements

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience
• 2 years case management experience providing services to homeless or low-income individuals and/or families
• Driving and transportation of participants when required
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required
• Flexible schedule to work evening and weekend hours as needed