Service Coordinator

Responsibilities

• Coordinate and manage client service schedules, ensuring full coverage and timely adjustments
• Act as the primary point of contact for clients and caregivers regarding service needs
• Onboard new clients, complete intake documentation, and develop care plans in collaboration with clinical staff
• Monitor ongoing cases to ensure quality care and client satisfaction
• Communicate regularly with aides to confirm attendance, address concerns, and provide support
• Ensure compliance with agency policies and state regulations
• Maintain accurate documentation and records in agency systems

Requirements

• 1+ years of experience in a home care or healthcare coordination role
• Strong scheduling and organizational skills
• Excellent communication and interpersonal abilities
• Experience with the HHA Exchange
• Experienced multitasking in a fast-paced environment
• Compassionate, detail-oriented, and solution-driven mindset