Service Contracts Specialist

Job Summary

The Service Contracts Specialist will manage the service contract renewal process, ensuring customer retention and satisfaction.

Essential Duties & Responsibilities

• Manage service contract renewal processes including obtaining PO's, contract performance management, and determining renewal increase percentages.
• Maintain a list of all maintenance contracts for the local branch.
• Begin the renewal process for maintenance contract renewals 90 days before expiration.
• Lead contract renewal meetings with the service operations team and the sales account manager, if applicable.
• Contact customers to discuss contract renewals at least 60 days before expiration.
• Interview customers and document reasons for cancellations.
• Participate in new maintenance contract kickoff meetings.
• Meet with current maintenance contract customers to gather insights on service performance.
• Document customer responses and issues from these visits.
• Perform site surveys, interviews, and other checks to ensure quality of service.
• Present new technology and enhanced PM services when appropriate.
• Report findings, customer opinions, pictures, and results to branch leadership.
• Perform other duties as assigned.

Qualifications

• Degree in Business Administration or equivalent experience.
• 3+ years of customer service experience required.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills.
• Demonstrated strong mechanical aptitude.
• Strong verbal and listening communication skills.
• Experience working independently at customer sites preferred.
• The ability to solve problems and act with appropriate urgency.
• Valid driver’s license required.

Benefits

• We offer a competitive salary range of $70,304 - $80,000 per year.
• Benefits include:
• Medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• Life insurance.
• Disability coverage.
• A 401(k) Savings Plan.
• College Coach and employee assistance program.