Service Contracts Specialist

Job Summary

The Service Contracts Specialist will manage service contract renewal processes, assist in contract renewal meetings, and support the Sales team in contract renewal through account review preparation.

Essential Duties & Responsibilities

• Active management of service contract renewal processes including obtaining PO's, contract performance management, and determining renewal increase percents needed to maintain agreement margin goals.
• Lead new service contract preparation and submission as assigned.
• Aid Account Managers in existing account management through periodic account review documentation.
• Maintain a list of all maintenance contracts for the local branch.
• Begin the renewal process for maintenance contract renewals 90 days before expiration.
• Lead a contract renewal meeting with the service operations team and the sales account manager.
• Contact the customer to discuss the contract renewal a minimum of 60 days before the expiration date.
• Interview the customer and document the reasons for all cancelations.
• Participate in all new maintenance contract kickoff meetings.
• Meet with current maintenance contract customers to gain insight into our service performance.
• Document customer responses and issues from these visits.
• Present new technology and enhanced PM services when appropriate.
• Report all findings, customer opinions, pictures, and results to branch leadership.

Qualifications

• Degree in Business Administration or equivalent experience.
• 3+ years of customer service experience required.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills.
• Strong verbal and listening communication skills.
• The ability to solve problems and act with appropriate urgency.
• Valid driver’s license required.

Benefits

We offer a competitive salary and benefits package including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach, and an employee assistance program.