Service Consultant

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate like Job Requisition detail, Req, Area, Advert closing date, Job Family, Career Stream, Manage Self, FAIS Affected etc. Also remove contact line? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The contact line "Please contact the Nedbank Recruiting Team at +27 860 555 566" is likely application instruction, so remove. We need to preserve all substantive information: Job Purpose, Job Responsibilities (list), Essential Qualifications, Preferred Qualification, Minimum Experience Level, Technical / Professional Knowledge, Behavioural Competencies. We need to map to sections: About the role (maybe Job Purpose). Responsibilities (list). Requirements (maybe Minimum Experience Level?). Qualifications (Essential Qualifications, Preferred Qualification). Skills (Technical / Professional Knowledge + Behavioural Competencies). Benefits, Pay, Schedule: none present, so omit those sections. We must not create sections with filler like "not specified". So only include sections with content. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive info, not invent or summarize away detail. Let's extract content: Job Purpose: "To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations." That's prose. Job Responsibilities: a long list of bullet-like sentences. We need to put them in

  • . Each sentence is a responsibility. We'll split by periods? The text includes many sentences separated by periods. We'll create list items for each distinct responsibility. We'll need to ensure we keep all content. Let's parse responsibilities text: "Client Engagement Address any concerns relating to the queue flow or digital devices. Assist client to download online applications and resolve any log in issues. Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device. Assist the client to obtain statements, cards and other relevant documentation from self-service zones. Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests. Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care. Educate clients and potential clients on how to subscribe and service their account. Educate clients on self-service, digital functionality and features. Facilitate a conversation with the client to assist them to complete their service needs online. Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system. Meet, greet, establish and clarify client needs and verify documentation and direct clients. Nurture strong, long-standing client relationships. Own the client request end to end and route for alternative intervention if not equipped to service the client. Provide knowledgeable client service that fosters mutual trust and confidence. Business Operations Accept and service cash transactions over the counter. Action control check list applicable to teller, enquiries and foreign functions daily. Balance and secure branch stock holding (e.g. cards). Control the queuing process and prioritise clients with special needs. Destroy old stock (e.g. cards) identified by reports. Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers. Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support. Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store. Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices. Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings. Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies. Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers). Risk And Compliance Mitigate risk by controlling counter and drop safe limits according to policy. Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies. Nedbank Goals Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile. Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies. Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience. Improve digital enticement and migration volumes to self-service devices and online channels." We need to keep all these as list items. Could group under subheadings? Not required; just list. Next: Essential Qualifications - NQF Level Diploma Preferred Qualification Banking Services (example, Higher Certificate in Banking Services - NQF5) Minimum Experience Level 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience. Technical / Professional Knowledge Customer service principles Product Knowledge Problem solving skills Relationship management Nedbank security policies and procedures Governance, Risk and Controls Forex product Behavioural Competencies Building Customer Loyalty Earning Trust Collaborating Managing Work Adaptability Stress Tolerance Continuous Learning We need to map to sections: About the role (Job Purpose). Responsibilities (list). Requirements (maybe Minimum Experience Level?). Qualifications (Essential Qualifications, Preferred Qualification). Skills (Technical / Professional Knowledge + Behavioural Competencies). Could also combine Requirements and Qualifications? But we have separate headings allowed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We'll use those. Thus:

    About the role

    To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

    Responsibilities

    • Address any concerns relating to the queue flow or digital devices.
    ... etc. We need to include all items exactly as given. Ensure we preserve punctuation. We must not include headings like "Client Engagement", "Business Operations", etc as separate headings unless we want to keep them as part of list items? The original had those as headings within responsibilities. We could keep them as list items? They are not responsibilities but section headings. The instruction: "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we should not create additional headings beyond those. The responsibility list can include those as list items? They are not responsibilities but categories. However we could keep them as list items for completeness. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep the text "Client Engagement", "Business Operations", "Risk And Compliance", "Nedbank Goals" as list items? They are headings within responsibilities but they are substantive. We could treat them as list items as well. That preserves them. Thus each line after a newline is a list item. We'll produce list items for each line. Let's extract each line exactly: From responsibilities block: Client Engagement Address any concerns relating to the queue flow or digital devices. Assist client to download online applications and resolve any log in issues. Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device. Assist the client to obtain statements, cards and other relevant documentation from self-service zones. Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests. Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care. Educate clients and potential clients on how to subscribe and service their account. Educate clients on self-service, digital functionality and features. Facilitate a conversation with the client to assist them to complete their service needs online. Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system. Meet, greet, establish and clarify client needs and verify documentation and direct clients. Nurture strong, long-standing client relationships. Own the client request end to end and route for alternative intervention if not equipped to service the client. Provide knowledgeable client service that fosters mutual trust and confidence. Business Operations Accept and service cash transactions over the counter. Action control check list applicable to teller, enquiries and foreign functions daily. Balance and secure branch stock holding (e.g. cards). Control the queuing process and prioritise clients with special needs. Destroy old stock (e.g. cards) identified by reports. Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers. Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support. Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store. Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices. Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings. Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies. Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers). Risk And Compliance Mitigate risk by controlling counter and drop safe limits according to policy. Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies. Nedbank Goals Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile. Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies. Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience. Improve digital enticement and migration volumes to self-service devices and online channels. We'll include each as

    . Now Qualifications section: Essential Qualifications - NQF Level Diploma ; Preferred Qualification Banking Services (example, Higher Certificate in Banking Services - NQF5). We'll put as list? Could be

    • Essential Qualifications - NQF Level Diploma
    • Preferred Qualification Banking Services (example, Higher Certificate in Banking Services - NQF5)
    . Or we could put as prose. The instruction: Use
    • for any list of duties/requirements/benefits. Qualifications could be considered a list. We'll use list. Requirements: Minimum Experience Level 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience. We'll put as list item. Skills: Technical / Professional Knowledge list and Behavioural Competencies list. We'll combine into one
      • items? Could separate but still list. We'll just list each. Thus:

        Skills

        • Customer service principles