Service Consultant

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Provide leadership to your team.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Requirements

• MINIMUM 2 YEARS experience in a Dealership Industry is required.
• The desire to learn from the Best!
• A high school diploma or equivalent.
• A valid driver license and a good driving record.
• A great attitude with a high-energy personality.
• Excellent customer service skills.
• A professional appearance and work ethic.
• The ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.
• A strong desire to help people.
• Leadership goals.