Service Concierge

About the role

We are seeking a Service Concierge to join our award-winning service team. As the first smile of our customer's journey, you will handle calls, texts, and check-ins with urgency, convert conversations into appointments, and support Advisors with warranty claims and declined service follow-ups.

Responsibilities

• Handle incoming calls with urgency and convert inquiries into booked appointments.
• Manage all digital communication (texts, updates, status messages) to keep customers informed and engaged.
• Perform detailed vehicle check-in inspections including photos, mileage, and condition.
• Call back customers on declined services to maximize approvals and strengthen retention.
• Submit extended warranty claims accurately and follow up until approved.
• Support Service Advisors as backup when they are out on PTO, overflow, or during peak demand.
• Cook up vehicle delivery and transportation logistics to ensure smooth customer handoffs.
• Uphold the Foreign Affairs Standard: urgency, clear communication, and extraordinary customer care.

Requirements

• People-person is a must 😁
• Shared belief in making a customer, not just a sale.
• At least 2 years of hospitality or customer service experience
• Strong communicator — phone, text, email, and in-person
• Tech-friendly (messaging, scheduling, software tools; training provided)
• Thrives in a fast-paced, urgency-driven environment

Qualifications

• At least 2 years of hospitality or customer service experience
• Strong communicator — phone, text, email, and in-person
• Tech-friendly (messaging, scheduling, software tools; training provided)
• Thrives in a fast-paced, urgency-driven environment

Skills

• Excellent communication skills
• Ability to multitask and prioritize tasks effectively
• Proficient in digital communication platforms
• Customer service orientation

Benefits

• $65K–$70K annual cash compensation (base + performance bonuses)
• $80K+ total rewards package including insurance, PTO, 401(k) match, & training!
• M-F, 8AM to 5PM (no weekends)
• 21 paid days off every year (PTO, holidays, sick days, and even your birthday!)
• Clear growth path to Service Advisor and beyond!

Pay

Annual Compensation Range: $65,000-$80,000+ (with benefits)

Schedule

M-F, 8AM to 5PM (no weekends)