Service Concierge

About the role

Do you love meeting new people on a daily basis? Is connecting with people and helping them meet their needs something you enjoy? Commonwealth Motors is looking for a Concierge to help our loyal customers take advantage of upgrade opportunities while they are servicing their vehicles. The role is ideal for a people‑person who wants flexible “Mother’s Hours” and enjoys being the first point of contact for customers.

Responsibilities

• Answer customer calls and establish follow‑up with sales appointments.
• Respond quickly to internet, phone, and live‑chat inquiries using email, phone, and live‑chat scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or who no‑show.
• Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management.
• Utilize the CRM tracking system daily.

Qualifications

• At least one previous role with strong customer‑service experience.
• Team‑player attitude.
• Prompt and courteous communication style.
• Enthusiastic personality.
• Strong computer skills.
• Bilingual ability is a plus.

Benefits

• Medical and dental coverage.
• Growth opportunities within a family‑owned and operated business.
• Flexible work schedule, including “Mother’s Hours.”