Service Concierge

About the role

The C. Harper Auto Group is seeking a dedicated and self-motivated Service Concierge to join our team. This role involves helping clients navigate the service process by coordinating vehicle pick-ups, overseeing maintenance appointments, and ensuring timely vehicle returns. The Service Concierge plays a key role in enhancing our customers' overall experience by delivering top-tier service with a smile.

Key Responsibilities

• Vehicle Transportation: Safely and professionally transport customer vehicles between their homes and our dealership.
• Customer Interaction: Create a positive, professional experience during vehicle pick-ups and drop-offs, ensuring customers feel valued.
• Technology Utilization: Use the Driver Q App to efficiently manage vehicle pick-ups and returns.
• Vehicle Preparation: Ensure that every vehicle is delivered in pristine condition by completing tasks such as washing, vacuuming, and performing final inspections.
• Accurate Documentation: Maintain precise records of all vehicle movements and services performed to ensure seamless coordination.
• Safety Compliance: Adhere to all traffic laws and dealership safety protocols to ensure the secure transportation of vehicles.
• Exceptional Customer Service: Address customer needs promptly and professionally to enhance satisfaction and loyalty.
• Team Collaboration: Work closely with the service team to coordinate vehicle pick-ups, deliveries, and assist with additional duties as required.

Qualifications

• Leadership Abilities: Proven ability to take initiative and lead tasks effectively.
• Customer Service Expertise: Strong interpersonal skills with a passion for delivering outstanding customer service.
• Technical Proficiency: Experience with Red Cap, Outlook, and Google Sheets is preferred.
• Positive Attitude: A can-do spirit with an outgoing, friendly personality.
• Education: High school diploma or equivalent required.
• Driving Skills: Confident driving various vehicle makes, models, and sizes.
• Reliability: Dependable and punctual, with reliable transportation to and from work.
• Driver's License: Valid driver’s license with a clean driving record.
• Communication Skills: Excellent verbal and written communication abilities.
• Attention to Detail: A meticulous approach to handling customer and employer information.
• Physical Stamina: Ability to spend most of the day driving and performing tasks related to vehicle preparation and transport.
• Adaptability: Thrive in a fast-paced environment with changing schedules and priorities.