Service Communications Manager

Job Description

The Communications team is seeking a Service Communications Manager with strong marketing copywriting expertise to support the company’s rapid expansion into new markets. Key responsibilities include producing clear, engaging marketing copy, supporting customer communications strategies, and maintaining comprehensive communications playbooks.

Qualifications

• 4–8 years of experience as a Communications Manager or Marketing Copywriter in the technology industry, with a background in brand marketing, corporate communications, product marketing, and/or public relations.
• Peerless written and verbal communication skills with a proven portfolio of compelling customer-facing copy.
• Proven ability to proactively track complex product and service development processes and develop clear customer messaging for feature updates.
• A service-first, bridge-building collaborative mindset with a proven ability to work effectively across multiple departments (Product, Ops, Support, Marketing).
• Highly detail-oriented and organized.
• Ability to manage multiple tasks and cross-functional projects within tight deadlines.

Bonus Qualifications

• Experience scaling communications for market expansions or new city launches.
• Experience with Product Marketing in the technology industry.
• Experience with Product Content Design.
• Experience using AI tools to drive efficiencies.
• Experience in transportation, technology, apps, or autonomous vehicle communications.
• Familiarity with marketing copywriting or customer support script development.
• Bachelor's degree.

Benefits Summary

Individual compensation is determined by skills, qualifications, experience, and location. Full-time roles are eligible for Medical, Dental, Vision, Commuter, and 401K benefits with company matching.