Service Center Support PT

Starting rate of pay: $19.23 per hour

Schedule

10:00 – 15:00

Responsibilities

• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages
• Verify and complete required documentation and reports
• Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services, and providing potential leads to sales
• Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills
• Administer freight pick-up process, as required
• Assist customers via phone, e-mail, and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing, and/or invoicing questions
• Make freight delivery appointments, as required
• Review drivers’ Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
• Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections
• Communicate with sales, operations, and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved
• Reconcile cash and checks collected, prepare deposits, and prepare COD check remittance to customers, as required
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Qualifications

• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills
• Ability to comprehend the various FedEx service products to assist in determining customers’ needs
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with the ability to learn required computer systems/programs
• Demonstrated time management, organizational, and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member
• Ability to work in a fast-paced team environment

Working Conditions

• Office/dock environment
• Fast-paced; deadline oriented
• Hours may vary due to operational needs
• EST