Service Center Support 2

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services, you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact.

About the role

We are seeking a detail-oriented Service Center Support Specialist to join our inbound call center team. This fully remote position serves as a critical first point of contact for injured workers, gathering essential information and coordinating appropriate medical care. The role involves processing high-volume transaction-oriented assignments with efficiency and accuracy. The ideal candidate will need to have medical terminology knowledge and excellent multitasking abilities in a high-call-volume environment.

Responsibilities

• Answer inbound calls from injured workers with empathy and professionalism
• Obtain and accurately document detailed injury information
• Coordinate referrals to appropriate medical clinics and providers
• Process and verify workers' compensation documentation
• Perform data entry with high accuracy in case management systems
• Follow established protocols for injury assessment and referral
• Maintain confidentiality of sensitive medical and personal information
• Provide administrative support for routine "back office" tasks
• Process applications and verify documents according to established procedures

Requirements

• High School Diploma or equivalent
• Minimum 2 years of relevant experience in customer service, healthcare, or administrative support
• Knowledge of medical terminology
• Proficient computer skills and data entry abilities
• Demonstrated ability to multitask in a fast-paced call center environment
• Strong attention to detail and accuracy
• Excellent phone etiquette and communication skills
• Ability to remain calm and professional when speaking with injured or distressed callers

Qualifications

Preferred:

• Experience in workers' compensation, healthcare, or insurance industries
• Prior call center experience
• Familiarity with medical clinic networks and referral processes
• Experience with case management software
• Basic understanding of workers' compensation processes
• Fluent bilingual skills in English and Spanish (written and verbal)
• Remote work experience

Pay

$16.00/hr ($17.00 for Spanish speaking fluency)

Schedule

• Schedule A: Sunday-Thursday 10AM-6:30PM
• Schedule B: Tuesday-Saturday 10AM-6:30PM
• Schedule C: Sunday-Thursday 1PM-9:30PM
• Schedule D: Tuesday-Saturday 1PM-9:30PM

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth, and self. These offerings include:

• Medical, Dental, Vision
• Health Savings Accounts / Flexible Spending Accounts
• Life and AD&D Insurance
• 401(k)
• Tuition Reimbursement
• An array of resources that encourage a lifetime of healthier living

Benefits eligibility may differ depending on full-time or part-time status.