Service Center Representative, Women's Services

About the role

The primary work of the Service Center Representative will be dedicated to managing and responding to a high volume of incoming calls. Calls are a mixture of scheduling, messaging as well as assuring the patient is prepared for the next interaction with the care team.

Responsibilities

• Follow processes and procedures that support standard work including defined specific scripts that assure all calls and requests are handled in a timely, accurate and professional manner.
• Maintain patient confidentiality to protect patient rights.
• Provide excellent customer service (i.e. providing a pleasant greeting and a “I’m here to help you attitude”).
• Complete defined work in a timely and professional manner.
• Support on-going process improvement and organizational/department changes.
• Identify self and department in all phone interactions.
• Accept additional related tasks.
• Maintain a clean and orderly work area.

Requirements

• Knowledge, Skills, and Abilities: Critical thinking to manage the complexity of using multiple processes and applications while supporting patient safety needs and experience.
• Ability to handle and implement frequent changes in processes and protocols.
• Strong verbal and written communication, human relations sensitivity and strong customer service skills, listening and telephone etiquette skills, medical terminology knowledge desirable, accurate computer/keyboarding skills required, comfort in asking patients for copays and payments, ability to promote and maintain good patient relations and patient confidentiality, demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and assure safety of patients.

Qualifications

• Some post-secondary education preferred.

Skills

• Comfort in asking patients for copays and payments.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and assure safety of patients.

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more.

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Work Schedule

8:30 am-5:00 pm Monday through Friday

Pay

Commensurate with experience