Service Center Representative

Part of the Service Center Team, your line manager is the Service Center Lead. This role is Full Time and based in our Central San Antonio Offices. In-person work is required.

About the role

Join the Team Behind the Magic of Live Theatre. Working with venues from Broadway to San Antonio, New Orleans to San Francisco! At ATG Entertainment, we don't just sell tickets — we help create unforgettable nights out. From Broadway tours and concerts to comedy and family events, our Service Center team is often the very first interaction patrons have with live entertainment. We're looking for tech-savvy, people-focused problem solvers who thrive in fast-paced environments and want to be part of the live theatre industry. Whether you're exploring a future in arts administration, customer experience, ticketing operations, or simply love theatre and helping people, this role gives you a front-row seat to the business behind the curtain.

Location

In-person at our downtown San Antonio Service Center
224 E Houston St, San Antonio, TX

Pay & Schedule

Starting at $16/hour
Full-Time
Variety of shifts available
Flexibility for evenings, weekends, and holidays is important in live entertainment

What You'll Actually Do

• Help guests across the country by assisting customers over phone and email with ticket purchases, exchanges, and event questions
• Navigate ticketing systems, payment tools, and customer software platforms
• Solve problems calmly and confidently when plans change
• Support theatre patrons with empathy, professionalism, and enthusiasm
• Learn about shows, events, promotions, and live entertainment offerings
• Help create positive experiences that keep audiences coming back

Who Thrives Here?

• This role is ideal for someone who loves live events, theatre, concerts, or entertainment
• Enjoys helping people and solving problems
• Comfortable learning software and systems quickly
• Communicates clearly and professionally
• Stays calm under pressure
• Likes structured work but can adapt when things get busy
• Wants experience that can grow into careers in arts administration, venue management, operations, ticketing, marketing, or customer success

Preferred Experience

• Customer service, call center, ticket office, or hospitality experience
• Familiarity with Microsoft Office
• Experience handling payments or customer accounts

Important Qualities

• Strong attention to detail
• Reliability and professionalism
• Positive attitude
• Able to multitask while staying organized
• Team-oriented mindset
• Willingness to learn

About ATG Entertainment

ATG Entertainment is one of the world's leading live entertainment companies, operating iconic venues and processing millions of tickets annually across the United States, the United Kingdom, and Germany. We believe live entertainment should be accessible, inclusive, and unforgettable — both for audiences and for the people who make it happen. Our Values Are Simple
Ambitious
Collaborative
Passionate
Smart

Our Inclusion, Diversity, Equity and Access Mission Statement

We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognize that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organization. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you'd like to discuss accessibility prior to applying, please email recruitment@atgentertainment.com for a confidential discussion.