Service Center Manager - Indiana

Responsibilities

• Work with service director to set overall vision and yearly objectives.
• Manage operations to achieve these goals:
• Promote business to grow service revenue while maintaining a strong focus on customer needs
• Build relationships with prospective and existing customers to identify opportunities and promote offerings
• Increase billable hours in INSC shop year over year
• Make recommendations on capital expenditures to improve capacity and quality
• Build a culture that upholds Geoprobe® objectives with INSC team, customers
• Lead the service center business following the Absorption Model, including managing personnel, facilities, tools, systems, and financial reports
• Lead and motivate employees toward understanding and aligning with company culture and goals
• Provide opportunities for employee growth through cross training, goal setting, and giving feedback
• Provide clear direction in everyday and challenging situations
• Handle time & vacation approval, hiring selections and decisions to discontinue employment
• Identify and implement processes and procedures to improve efficiency and quality
• Prioritize, multitask, and maintain flexibility in a fast-paced, changing environment

Requirements

• Supervisory experience
• Strong customer service skills
• Excellent organizational skills with attention to detail
• Decisive leadership skills & problem-solving under pressure
• Strong interpersonal & communication skills (both verbal and written)
• Mechanical aptitude
• SAP experience preferred

Benefits

• 401(k)
• Health Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Profit Sharing

Pay

Commensurate with experience

Schedule

45+ hour work week on average

Qualifications

N/A

Skills

N/A

Benefits

• 401(k)
• Health Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Profit Sharing

Indiana Service Center Manager

Geoprobe Systems® is an Equal Opportunity Employer.