Service Center Director

Scope Of Position/Essential Functions

To provide direct services to clients on behalf of The Salvation Army and to oversee the daily office and client assistance operations. As an employee of The Salvation Army, a California corporation, the Coordinator reports to and is under the supervision of the Divisional Emergency Disaster Services (EDS) / Service Extension (SE) Director. Center Coordination Functions

• Maintain a good working knowledge of TSA services and all social services in Provo, Utah.
• Interface with other county/state agencies and establish/maintain good working relationships.
• Establish and work closely with Service Extension Advisory Board.
• Attend Advisory Board meetings and provide current financial and client assistance data to members.
• Recruit new appropriate board members as needed, assuring they have a good understanding of whom they are representing and the Mission of The Salvation Army.
• Obtain applications and submit to the EDS/SE Department for background checks and approvals.
• Oversee all operations of the Service Center, including daily business functions of the office.
• Coordinate and supervise special events throughout the year, such as Back to School, Christmas/seasonal assistance, camp programs, and newly identified programs.
• Represent TSA throughout Utah County at community, business, and social service organizations, as the official Salvation Army spokesperson.
• Oversee Christmas/seasonal projects and the annual Red Kettle Campaign providing guidance and assistance to volunteers and the committee.
• Recruit volunteers, service organizations, clubs, churches, paid staff, and other members of the community to assist with the Kettle Campaign.
• Ensure accurate and safe kettle pickup, counting of funds, and appropriate deposit procedures are adhered to, and budgetary goals are met.
• Provide input in, monitor, and adhere to the service center’s budget, including grant funding.
• Seek additional new funding sources, write and track grants, and attend required grant meetings and/or any workshops or local conferences regarding new grant information.
• Provide required reports to DHQ and grantor.
• Ensure that all grant inquiries, applications, administration, and reporting follow divisional protocol.
• Represent TSA across Utah County with local media and work with media outlets to obtain coverage of TSA events and keep the community abreast of needs, trends, and outcomes of services provided.
• Participate in internal committees and conferences as requested by the EDS/SE Director.
• Other duties as assigned by the EDS/SE Director.

Client Assistance Functions

Maintain professional standards in providing effective case management with families and individuals. Manage the day-to-day effective operation of services and case management. As needed, provide client assistance – Interview clients and assess needs, make eligibility decisions, and document cases/assistance as required. Maintain awareness of services provided by other local social service agencies, actively seeking resources for clients through those agencies. If TSA is unable to meet the need of the client, Coordinator must handle denial with compassion and, if possible, make appropriate referrals to other agencies. When working with clients, the Coordinator must be compassionate yet able to separate personal emotions from the decision-making process and follow TSA guidelines set forth by Policy & Procedures and Service Extension Guidelines. Maintain proficiency in handling crisis/emergency services for vulnerable populations and utilize crisis intervention and conflict resolution skills while maintaining a calm demeanor in stressful situations. Conduct client interviews, prepare case files, obtain required identification and permission to verify, release and share information when deemed appropriate. The coordinator is responsible for keeping all client records accurate, current, and secure. If assistance is provided, work with vendors to obtain invoices, W9s, and other relevant paperwork. Prepare all paperwork/vouchers, including all backup documentation required by auditors and submit them to the Divisional Finance Department for payment.

Education and Work Experience

Bachelor’s degree in social work or at least two years in a related field or professional experience in a related human services program. Knowledge, Skills, and Abilities Required: Strong communication, writing, and budget/accounting skills. Computer proficiency with strong customer service ability and desire. Ability to work effectively with other employees, agencies, and the public. Must be able to maintain confidentiality. Bilingual in Spanish Preferred. The position requires the use of a personal vehicle with mileage reimbursement. Software-related skills: Experience in Microsoft Word, Teams, and Excel required. Working knowledge of integrated database applications and ability to use new software programs or web-based systems with basic training. Must become proficient in the use of The Salvation Army’s social services database system(s).