Service Center Coordinator
About the role
Join us in boldly challenging what's possible for a sustainable world. Be part of our mission to create comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation.
Responsibilities
- Coordinates service resources, dispatches and assigns team members to projects.
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
- Captures operations interaction with the Parts Department, Acquisition, Project Managers, and Account Managers as necessary.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Captures service center resources, including ordering, shipping, inventory management, and receiving of parts and materials.
- Generates work orders, reviews shipping and receiving paperwork, and inputs information into a warehouse management program to generate various reports.
- Works in the shop, as needed, to support operations.
- Be part of the on-call rotation for loads departing after-hours and on the weekends.
Requirements
- College degree or technical school certificate with one (1) year related experience and/or training, or three (3) years of related experience and/or training with HS Diploma/GED.
- Excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
- Organized with the ability to multi-task and prioritize daily interruptions.
- Strong attention to detail and enjoy working in a fast-paced environment.
- Knowledge of Word, Excel, Outlook, and Windows.
- Flexibility to work overtime/weekends, as required.
- Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls preferred.
Qualifications
- Annual Base Salary Range: $47,310.00 - $66,465.00
- Compensation Type: Exceptional Hourly Incentive Eligible
- Benefits: Kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits: Fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off: 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
Skills
- Customer Service skills
- Organizational skills
- Attention to detail
- Computer proficiency (Word, Excel, Outlook, Windows)
Benefits
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. Educational and training opportunities through company programs along with tuition assistance and student debt support.
Schedule
The role is On-Site (5 days).
Pay
Annual Base Salary Range: $47,310.00 - $66,465.00