Service CCaaS Technology Delivery Lead

We need to output HTML fragment with sections: About the role? The posting includes intro about Accenture Song, description, responsibilities, qualifications, benefits, pay (salary ranges), schedule? No schedule info. Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office. That's location info, not schedule. We can include a "Location" section? The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. So we need to decide which sections to include. We have: - About the role: The intro paragraph about Accenture Song and description of role? Could be considered "About the role". We'll include a

About the role

with paragraphs summarizing the description (but must preserve all substantive info, not summarize away detail). However we cannot invent or summarize away detail; we need to preserve all substantive information. That means we need to keep the content verbatim? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should not rewrite or summarize; we should keep the original sentences. However we can format them into

tags. We must not omit any substantive info. So we need to include all the paragraphs from the posting that are substantive, excluding boilerplate (cookie/navigation/legal/EEO etc). We need to remove boilerplate like EEO statements, accommodation request, etc. Also remove duplicated lines, application instructions. Also remove "Visit us here to learn more..." maybe that's not boilerplate but it's promotional; but it's part of the description. It's substantive? It's about the agency. Likely we keep it. We need to decide which sections to split. The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can create sections based on content. Let's parse the posting: First paragraph: "We Are: Accenture Song—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency." Second paragraph: "The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance." Then "Job Description:" followed by bullet-like sentences (but not bullet list). It lists responsibilities: - Develop and implement a comprehensive CCaaS transformation strategy that aligns with the company’s vision and business goals. - Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. - Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. - Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. - Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions. Then "The work:" with a list of responsibilities (maybe more detailed). It's a paragraph with semicolons? Actually it's a sentence with multiple clauses separated by line breaks? Let's capture: "The work: Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions Develops strong working relationships with the senior management team and identifies follow-on project opportunities Manages and contributes to development of the platform migration and global roll out strategy and execution Works with software and technology partners to design & deliver Service-focused solutions Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning Manages day to day on-shore and off-shore project teams during the project lifecycle Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories Manages experience-led teams in developing strategic vision and creative UI/UX design Interacts with client stakeholders for business justification, funding, scope, and timeline Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office" Then "Basic Qualifications:" list. Then "Good to have (preferred skills):" list. Then compensation info: "Compensation at Accenture varies depending on a wide array of factors... As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/06/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range ..." then a table of salary ranges per state. Then a bunch of EEO etc boilerplate to remove. Thus we need sections: - About the role: could combine the first two paragraphs (the Song intro and digital economy paragraph) maybe also the Job Description intro? But Job Description is more responsibilities. We could treat "About the role" as the introductory description of the team and what they do. Then "Responsibilities" for the Job Description and The work sections. Then "Requirements" maybe combine Basic Qualifications and Good to have (preferred skills). Or separate "Qualifications" and "Skills". The instruction list includes Requirements, Qualifications, Skills. We need to decide. We have Basic Qualifications (mandatory) and Good to have (preferred skills). Could map Basic Qualifications to "Requirements" and Good to have to "Skills". Or we could have "Qualifications" for Basic and "Skills" for Preferred. Let's follow: Requirements = Basic Qualifications; Skills = Preferred skills. We also need Benefits section: we have benefits description. Pay section: we have salary ranges per state. Schedule: none, so omit. Location: not in the list of allowed headings, but we could include as a paragraph under About the role or Responsibilities? The instruction says use headings for those specific sections; we can still include other info as paragraphs without headings. So we can include Location and Travel info as a paragraph under Responsibilities or maybe under About the role. But we must not invent headings not allowed. So we just include as

. We must not include boilerplate like EEO, accommodation request, etc. Also remove duplicated lines. We must preserve all substantive information: that includes the salary table, benefits description, the job description sentences, basic qualifications, preferred skills, location, travel, etc. We must not include the "We anticipate this job posting will be posted until 11/06/2026." That's maybe not substantive? It's a date; could be considered metadata but maybe we should keep? It's not boilerplate; it's about posting duration. Might be considered minor metadata; but instruction says do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short

or drop it. This is similar minor metadata; we could drop it or include in a short p. Safer to keep as a short p maybe under About the role? But it's not about role. Could be placed as a paragraph after the intro. However it's not essential; but instruction says preserve ALL substantive information. Is posting date substantive? Probably yes, it's info about the posting. We'll keep it as a short p. Also "Accenture offers a market competitive suite of benefits..." we keep. Now we need to output only HTML fragment, no /, no markdown. We'll structure:

About the role

We Are: Accenture Song—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

We anticipate this job posting will be posted until 11/06/2026.

Then Responsibilities:

Responsibilities

Job Description: Develop and implement a comprehensive CCaaS transformation strategy that aligns with the company’s vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions.

The work: Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions Develops strong working relationships with the senior management team and identifies follow-on project opportunities Manages and contributes to development of the platform migration and global roll out strategy and execution Works with software and technology partners to design & deliver Service-focused solutions Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning Manages day to day on-shore and off-shore project teams during the project lifecycle Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories Manages experience-led teams in developing strategic vision and creative UI/UX design Interacts with client stakeholders for business justification, funding, scope, and timeline Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office

Then Requirements (Basic Qualifications):

Requirements

• 8+ years of experience