Service Business Analyst II

About the role

The Service Business Analyst II plays a crucial role in supporting the remote service offices across North America. They are responsible for providing training, developing reports and dashboards, and participating in process improvements.

Responsibilities

• Provide training on Salesforce and Contract Lifecycle Management (CLM) best practices and support for the field service offices
• Develop Salesforce Reports and Dashboards
• Supports Contract Lifecyle Management (CLM) workflows and template updates
• Participates in the development of training materials, facilitates trainings, and supports change management initiatives relating to the service channel
• Establishes awareness of business process and technology solution best practices for the Service Sales Process
• Gathers and supports business requirements for enhancements and change requests for Service
• Participates in engaging with the business customers on business processes and practices associated with the Service Sales Process leveraging Salesforce.com, Salesforce Configure Price Quote (CPQ), Contract Lifecycle Management (CLM)
• Collects and analyzes data and information from business users to understand how systems can solve business problems and identifies opportunities for process improvement
• Participates in the production and review (from content to final draft) of user guides, training classes, and other end-user documentation for applications and processes
• Forges a network of beneficial relationships with all levels within the organization and customers in the Service channel establishing mutual trust
• Initiates and develops working relationships with internal groups
• Interacts with third parties including application service providers and partners
• Other duties as assigned (35% travel requirement for this role)

Requirements

• Bachelor's degree from a four-year college or university
• 5+ years of professional experience supporting a sales and service environment
• Familiarity with Microsoft Office 365, especially Word, PowerPoint, Excel, Visio and Project
• Excellent written and verbal communication skills
• Experience with Salesforce.com, Reports, dashboards, and intricate knowledge of how the platform can be utilized
• Contract Lifecycle Management Experience

Qualifications

• Minimum 5+ years of professional experience supporting a sales and service environment
• Familiarity with Microsoft Office 365, especially Word, PowerPoint, Excel, Visio and Project
• Excellent written and verbal communication skills
• Experience with Salesforce.com, Reports, dashboards, and intricate knowledge of how the platform can be utilized
• Contract Lifecycle Management Experience

Skills

• Strong analytical and problem-solving skills
• Ability to communicate effectively both verbally and in writing
• Proficiency in Salesforce.com and CLM
• Experience with Microsoft Office 365
• Strong organizational and project management skills
• Ability to work independently and as part of a team

Benefits

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave
• Tuition reimbursement after 6 months of continuous service

Pay

The typical annual base salary for this position ranges from $73,300k - $120,700k in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

Schedule

Hybrid (Local candidates only)