Service BDR

Job Overview

As a Service Business Development Representative (BDR) at Jerry Hunt Supercenter, you will play a pivotal role in generating new service leads, nurturing existing client relationships, and driving service appointments to support the growth of the service department. The ideal candidate will have a strong customer service background, excellent communication skills, and a passion for the automotive industry.

Key Responsibilities

• Lead Generation: Proactively identify and generate new service leads through outbound calls, and emails.
• Customer Outreach: Contact existing customers and prospects to promote service offerings, including maintenance packages, repairs, and other value-added services.
• Appointment Scheduling: Set service appointments for customers, ensuring a seamless process from lead generation to booking.
• Follow-Up: Track and follow up on leads to ensure service appointments are scheduled and customers are engaged.
• Relationship Building: Develop and maintain relationships with new and existing customers, ensuring repeat business and high customer satisfaction.
• Data Management: Record all customer interactions in the dealership's CRM system, maintaining accurate and up-to-date records of leads, contacts, and appointments.
• Collaboration: Work closely with the service team, including service advisors and managers, to ensure that all leads are followed up with and appointments are managed effectively.
• Market Knowledge: Stay up-to-date on current service offerings, promotions, and new technologies to provide accurate information to customers.
• Sales Support: Assist in achieving service department sales targets and contribute to the overall performance of the dealership.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous experience in sales, customer service, or the automotive industry preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment while maintaining a high level of customer service.

Physical Demands

• Ability to sit or stand for extended periods.
• Occasional light lifting and carrying of materials.

Compensation

• Competitive base salary plus commission.
• Benefits package (medical, dental, vision, etc.)
• Paid time off and holiday pay.

Supplemental pay/Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching

Working Conditions

• Typical working hours will be during standard dealership hours (may include evenings or weekends based on dealership needs).
• Work schedule - 8 hour shift
• Monday to Friday
• Day shift