Service BDC Inbound Specialist

About the role

Be the first voice our customers hear. Make every call count. Arnie Bauer is looking for a friendly, organized, and customer-focused Service BDC Inbound Specialist to join our team.

Responsibilities

• Answer a high volume of inbound service calls with professionalism and enthusiasm.
• Schedule service appointments accurately and efficiently.
• Absorb and address customer maintenance questions and service-related inquiries.
• Direct calls appropriately while resolving as many customer needs as possible on the first call.
• Make Customer Satisfaction (CSI) follow-up calls after service visits.
• Greet customers and assist with receptionist duties as needed.
• Process customer payments and assist with cashier responsibilities.
• Maintain accurate customer records and appointment information.
• Work closely with Service Advisors and the Service Manager to provide a seamless customer experience.
• Support various administrative tasks to keep the department running smoothly.

Requirements

• High school diploma or general education degree (GED).
• Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy, and presentations.
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Qualifications

• Previous customer service, receptionist, call center, BDC, or dealership experience is preferred—but we're willing to train the right person.

Benefits

• Competitive hourly pay with bonus opportunities.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Employee vehicle purchase program.
• Supportive team environment.
• Opportunities for advancement within the dealership.
• Schedule Full-Time Monday-Friday with rotating Saturdays.

Why You'll Love Working Here

• Join the Arnie Bauer Family For over 80 years, Arnie Bauer has built its reputation by treating customers and employees like family.

Arnie Bauer is an equal opportunity employer that is committed to diversity and inclusion in the workplace.