Service BDC - CMA's Rocky Mount Toyota

About the role

The Service BDC (Business Development Center) Associate plays a key role in our Service Department, generating new business and strengthening long-term relationships for Toyota Loyalty & Engagement through outbound calls, emails, and other marketing materials.

Responsibilities

• Follow up on all dealership manifest and opportunities lists.
• Answer inbound service calls and provide additional support to the Service Advisor Team.
• Make outbound calls to follow up on previously declined service work and schedule appointments.
• Conduct customer service survey follow-up calls.
• Contact all no-shows to reschedule missed appointments.
• Provide customer updates on special-order parts status, appointment reminders, and recall campaigns.
• Support advisors by engaging customers in the service drive—greeting, checking in, and directing them to their advisor.
• Perform other tasks as assigned.

Requirements

• High school diploma or equivalent.
• 2-3 years of previous experience in retail sales or customer service.
• Commitment to customer education and community support.

Skills

• Strong communication skills for relationship-building across multiple customer touchpoints (phone, video, text, in-person, email).
• Comfortable working with multiple systems, including social media, texting, and Microsoft products.
• DMS (Dealer Management Software) experience preferred.
• Previous BDC experience is a plus but not required.

Pay

$40,000–$50,000 yearly salary.