Service BDC

Description Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline, and continuous improvement. We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Pack Auto Group products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty. Who we are and how we do business is defined in our Core Values, Vision, and Mission statements. Benefits Medical InsuranceDental InsuranceVision InsuranceLong- and Short-Term Disability Insurance401(k)Life insuranceCritical IllnessHospital IndemnityAccident InsurancePaid vacation for full time employeesEmployee discount on cars, parts, and serviceDrug Free Work EnvironmentWe are passionate about our culture Responsibilities Answer incoming calls and schedule service appointments with accuracy and efficiencyRespond to online inquiries and email requests from customers in a timely mannerMaintain excellent knowledge of our products and services to effectively assist customersActively seek out and follow up on missed service appointmentsUtilize a software system to maintain appointment schedules and customer recordsProvide excellent customer service by addressing and resolving any customer concerns or complaintsCollaborate with service department to ensure high-quality customer experienceContinuously meet and exceed service goals and targetsKeep up-to-date with industry trends and developments, and attend required training sessionsPerform other duties as assigned by management Requirements Candidates should possess strong written & verbal communication skills, love the thrill of being challenged to succeed, and enjoy working in a call center environment.This position requires individuals to be self-motivated, persistent, and able to perform at a fast paceMust be available to work full-time hoursHigh school diploma or equivalentExcellent oral, written, and interpersonal communication skillsExtensive customer service, sales, or telemarketing backgroundStrong computer skills, with the ability to manage multiple applications at onceStrong organizational and multi-tasking skillsAbility to read and comprehend instructions and informationExcellent problem-solving skillsBe available to work flexible hours, Monday -Friday with split days off/alternate SaturdaysMust be willing to submit to a drug screen prior to employment.Valid driver's license and clean driving record that is acceptable to our policies. DISCLAIMER The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Pack Auto Group and its employees.