Service & Bar Manager | Marcerro at NightSky | San Luis Obispo, CA

Who We Are

• Passionate about hospitality, the outdoors, and creating meaningful guest experiences.
• Culture-driven, committed to respect, teamwork, accountability, and entrepreneurial spirit.
• Unique in our approach — encouraging individuality, authenticity, and creativity.
• Innovators, constantly evolving to enhance experiential programming and guest engagement.
• A growing team seeking leaders who recognize the importance of associate engagement and guest connection.
• Proud to promote from within and build diverse, inclusive teams that thrive.

What You Will Be Doing

Service Leadership & Front of House Operations

• Lead daily service across all guest-facing spaces including dining, bar, banquets, and Swingtime.
• Own the flow of service, ensuring it feels seamless, intuitive, and aligned with brand standards.
• Actively manage the floor during service, stepping in wherever needed to support the team.
• Set the tone for hospitality through your presence, energy, and attention to detail every shift.
• Oversee reservations, seating strategy, and pacing to optimize the guest experience.
• Resolve guest concerns in real time with professionalism and care.

Bar & Beverage Program

• Develop and maintain a cocktail, beer, and wine program aligned with the brand.
• Ensure consistency, quality, and presentation across all beverages.
• Manage inventory, ordering, and vendor relationships.
• Monitor and control costs including pour cost, waste, and overall beverage performance.
• Ensure that all operating equipment is in proper working order, and that equipment and supplies are sanitary and clean.
• Ensure full compliance with alcohol laws, safety standards, and operational protocols.

Team Leadership & Development

• Hire, train, and develop a high-performing FOH and bar team.
• Foster a positive, accountable, and inclusive team culture where associates feel supported and empowered.
• Lead pre-shift meetings that are focused, engaging, and aligned with daily priorities.
• Coach team members on service standards, product knowledge, upselling, and guest interactions.
• Provide ongoing feedback, performance management, and development opportunities.

Operational & Administrative Oversight

• Support scheduling aligned with business levels and labor targets.
• Monitor daily performance including sales, labor, and cost of goods.
• Assist in forecasting, budgeting, and cost control initiatives.
• Maintain accurate records across inventory, ordering, and payroll support.

Guest Experience & Brand Execution

• Lead by example in delivering elevated, genuine hospitality.
• Build relationships with returning guests and create memorable, personalized moments.
• Ensure consistency in service standards across all touchpoints.
• Support programming, activations, and events that enhance the guest experience.

Cross-Functional Collaboration

• Balance responsibilities across front desk, dining, and café operations while coordinating closely with kitchen, housekeeping, and other departments to ensure a seamless guest experience, especially during peak hours.
• Support a cohesive experience across all departments, not just within F&B.
• Step in across spaces when needed, especially during peak times, as this is a highly collaborative and shared environment.
• Maintain all safety, sanitation, and operational standards across service areas.
• Perform any other job-related duties as assigned.

Experience & Qualifications

What You Bring to the Table

• Prior experience in restaurant, bar, or hospitality leadership roles.
• Strong understanding of service flow, beverage programs, and guest experience execution.
• Experience managing teams, scheduling, and day-to-day operations.
• Comfortable operating in a fast-paced, evolving environment while bringing a strong sense of ownership, adaptability, and accountability to each day.
• Excellent communication and problem-solving abilities.
• Knowledge of POS systems, inventory management, cost control, and vendor coordination.
• Ability to work a flexible schedule, including weekends, holidays, and varying shifts.

Who You Are

• A natural leader who sets the tone through presence and action.
• Hands-on and proactive, with a willingness to step in wherever needed and lead by example.
• Detail-oriented while maintaining a vision of the bigger picture.
• Passionate about hospitality, food & beverage, and creating meaningful moments.
• Comfortable in a non-traditional, evolving service model.

What's In It For You

• Competitive compensation package, including quarterly incentive plan.
• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Unlimited PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!
• Clear pathways to future leadership opportunities, including advancement to GM roles at additional Nightsky locations or above-property executive positions.

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE.