Service Assurance Engineer

Join UCLA Health Digital Technology (DGIT) and play a critical role in delivering reliable, secure, and innovative technology solutions that support world-class patient care and business operations.

About the role

As a Systems Engineer, you will provide advanced enterprise-level support for endpoint management, desktop engineering, application support, and systems administration across a complex healthcare environment. Acting as a Tier 3 technical resource, you will lead the design, deployment, maintenance, and optimization of enterprise technologies, including desktop imaging, Group Policy management, endpoint patching, and device lifecycle management using tools such as Microsoft Endpoint Configuration Manager (MECM) and JAMF. You will collaborate with technical and business stakeholders to ensure services and projects are delivered efficiently, align with organizational standards and governance, and remain operationally sustainable. You will develop and maintain technical documentation, support ITIL-based service management practices, and contribute to continuous improvement initiatives that enhance service reliability, security, and user experience.

Responsibilities

• Engineer, deploy, and support enterprise desktop and endpoint management solutions across Windows and macOS environments.
• Manage desktop imaging, operating system deployment, Group Policy Objects (GPOs), and endpoint patching strategies.
• Provide Tier 3 escalation support for complex technical issues affecting critical business services.
• Ensure systems, services, and projects meet operational, security, and governance requirements.
• Maintain accurate technical documentation and configuration management records.
• Partner with technical and non-technical stakeholders to deliver exceptional customer service and support.
• Participate in a 24/7 on-call rotation to support business-critical systems and services.

Requirements

• 5+ years of experience supporting enterprise endpoint management and infrastructure services in a large, complex environment.
• Experience administering Microsoft Endpoint Configuration Manager (MECM), JAMF, Windows administration, and GPO management.
• Knowledge of ITIL service management principles and operational best practices.
• Excellent troubleshooting, organizational, and time management skills.
• Strong written and verbal communication skills with the ability to engage effectively with both technical and non-technical audiences.
• Customer-focused mindset, passion for technology, and commitment to delivering high-quality service.

Pay

The full salary range for this position is $108,900 - $241,500 annually. Salary offers are based on a variety of factors including qualifications, experience, and internal equity.

Schedule

This is a flex-hybrid role which will require you to be onsite as required by operational need. Each employee must complete a FlexWork Agreement with their manager outlining arrangement parameters and expectations. Arrangements are regularly evaluated and subject to termination.