Service - Asst Service Mgr - Part time

About the Role

This position leads the successful operation of the Central Checkout department, fostering a team environment where partners are trained and developed to ensure customers receive consistently superior service.

Responsibilities

• Role model superior customer service and handle customer concerns professionally.
• Maintain company sanitation standards and monitor potential shrink.
• Ensure compliance with standard operating procedures in the service department.
• Monitor and enforce company dress-code standards.
• Perform duties of Checker and Customer Service Assistant, including Business Center transactions.
• Expedite customer throughput by directing traffic and reviewing/approving financial transactions (e.g., overrides, refunds, EBT).
• Communicate daily events and concerns with store staff and management.
• Address partner concerns professionally and champion front-end selling activities.
• Recognize partners and celebrate successes while maintaining urgency in resolving issues.
• Oversee product ordering to ensure 100% in-stock conditions and inventory control.

Duties may be modified at any time based on business needs, and employees may be required to perform other job-related tasks as requested.

Requirements

• 18 years or older.
• Advanced understanding of checkout procedures.
• Demonstrated commitment to excellence in customer service.
• High level of performance and strong conflict resolution skills.
• Effective oral and written communication skills.
• Basic math proficiency and logical decision-making ability.
• Ability to delegate, organize, and plan effectively.
• Ability to handle stressful situations and maintain efficient operations.
• Proficiency with H-E-B systems preferred.
• Must have completed Regional Service training and be approved by the Regional Merchant.

Schedule

Ability to work a flexible schedule, including opening, closing, and weekend shifts.

Physical Demands

• Maintain high productivity and efficiency standards.
• Stand for up to 3 hours at a time.
• Lift and carry moderately heavy loads.
• Bend, reach, squat, push, and pull as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.