Service Associate - Night
About the role
EōS Fitness is bold, upbeat, and motivating. Our employees embody our Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Our Service Associate reports directly to the Operations Manager and is responsible for providing exceptional service to all members.
Responsibilities
- Greet members and guests with a friendly and professional attitude
- Provide information about gym services, programs, and membership options
- Address member inquiries, concerns, and complaints promptly and professionally
- Check-in members and guests using the gym’s management system
- Oversee and manage check-in alerts and notifications
- Ensure the front desk area is clean, organized, and stocked with necessary supplies
- Process payments for memberships, classes, and retail items
- Follow safety protocols and procedures to ensure the well-being of all gym members and staff
- Maintain inventory levels for coolers, beverages, and bar items, and track sales performance
- Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks
Qualifications
- Previous experience in customer service or front desk role
- Experience or strong interest in the fitness industry is a plus
- Excellent interpersonal skills with a customer-focused attitude
- Ability to multitask and handle a fast-paced environment
- Proficiency in MS Office and familiarity with gym management software
- Strong organizational and problem-solving skills
- Flexibility to work evenings, weekends, and holidays as required
Requirements
- CPR certification required within 30 days of hire
- Must attend all mandatory company trainings within 30 days of employment
- Follow all current company policies and standard operating procedures
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
- Access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system
Benefits and Perks
- A highly energetic and collaborative team
- A management team that cares about your professional development
- Free membership for you and plus one family member
- Discounted Personal Training, and merchandise – including supplements
- Employee referral program
- Daily Pay offered - access your funds before payday
- Competitive pay plus vacation, holiday, and sick pay
- Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered
- 401(k) + Company matching
- Personal education growth options with Sophia Learning
Pay
Hourly Pay Range: $16—$17 USD
Schedule
Position requires flexibility to work evenings, weekends, and holidays as required.
Equal Opportunity Employer
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Minorities/Women/Protected Veterans/Disabled
We are committed to providing equal employment opportunities for all qualified individuals. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.
CCPA Policy
To view more information on our CCPA policy, click HERE.
Equal Opportunity Employer
EEO is The Law - click here for more information
Minorities/Women/Protected Veterans/Disabled
We are committed to providing equal employment opportunities for all qualified individuals. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.
Recruiting Help Line
To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.