Service Associate II M-F 1:00pm-9:30pm est

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.

About the role

Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility, and visibility are delivered to our clients through our customer-first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers, and improve the products and services they offer.

Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely. Performs manual work that requires skills developed through formal training or work experience. Works within established procedures and guidelines. Completes assigned tasks with a moderate degree of supervision.

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups.

Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments, and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships, which may include face-to-face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.

Responsibilities

• Perform all warehouse activities including but not limited to picking, packing, shipping, receiving, put-away, cycle count, and inventory audit
• Utilize radio frequency (RF) scanners to electronically perform warehouse activities
• Perform all tasks using defined job processes with a high level of accuracy and minimal supervision
• Utilize computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process, and inventory control
• Ensure transaction accuracy along with safety and quality compliance

Requirements

• Ability to lift up to 70 lbs
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Successful completion of a background check

Benefits

• Excellent weekly pay
• 401(k)
• Medical, dental, and vision after waiting period

Employee Type: Permanent