Service Associate I

Starting Pay

$22.00 per hour. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Benefits

Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Responsibilities

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform) and Teller (transactions at the teller line).

• Account Representative Duties:
  • Opens deposit accounts
  • Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
  • Closes loans for customers for applicable business lines (i.e., consumer lending)
  • Makes referrals to other bank business lines and third-party partners
  • Proactively reaches out, by phone and in person, to high-value customers to retain and grow the portfolio
  • Responsible for operational compliance and adherence to policy
  • Handles daily account maintenance and other service issues as necessary
  • Understands and provides support in achieving quarterly sales
• Teller Duties:
  • Process deposits to customer accounts, including verification of cash, endorsements, and providing receipts
  • Cash checks for customers and non-customers according to bank policy
  • Process and properly record the sale of monetary instruments (i.e., official bank checks)
  • Properly file all government-mandated reports related to large cash transactions and monetary instrument sales
  • Process foreign currency purchases and sales
  • Process various types of loan payments and credit card cash advances
  • Adhere to all bank policies and procedures

Individuals in this position will split time between the platform and teller line, with occasional variation in time spent on each.

Qualifications

• Authority to use discretion in some circumstances; must seek guidance from a supervisor when policy is unclear or uncertainty exists
• Ability to work independently, multi-task in a fast-paced environment, and be technically literate
• Outgoing self-starter with strong relationship-building skills
• High school diploma or equivalent required
• 1-2 years of sales experience in retail, financial services, or hospitality preferred
• Banking experience (e.g., teller or related role) is a plus
• Basic business acumen and professionalism required
• Strong communication skills to convey information clearly and exchange accurate details
• Ability to quickly learn all details about the bank’s products and services

Working Conditions

• Ability to remain stationary for long periods with continuous customer contact
• Must be able to transport items weighing 15 pounds or more