Service Associate I

About the Role

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform) and Teller (transactions at the teller line). This is a hybrid position primarily in specific traditional branch locations where authorized.

Responsibilities

Account Representative Duties

• Opens deposit accounts
• Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
• Closes loans for customers for applicable business lines (e.g., consumer lending)
• Makes referrals to other bank business lines and third-party partners
• Proactively reaches out, by phone and in person, to high-value customers to retain and grow the portfolio
• Ensures operational compliance and adherence to policy
• Handles daily account maintenance and service issues
• Supports achievement of quarterly sales goals

Teller Duties

• Processes deposits to customer accounts, including verification of cash, endorsements, and providing receipts
• Cashes checks for customers and non-customers according to bank policy
• Processes and records the sale of monetary instruments (e.g., official bank checks)
• Files government-mandated reports for large cash transactions and monetary instrument sales
• Processes foreign currency purchases and sales
• Handles various types of loan payments and credit card cash advances
• Adheres to all bank policies and procedures

Individuals in this role split time between the platform and teller line, with occasional variation in focus.

Requirements

• High school diploma or equivalent required
• 1-2 years of sales experience in retail, financial services, or hospitality preferred
• Banking experience (e.g., teller or related) is a plus
• Basic business acumen and professionalism
• Ability to communicate clearly and exchange accurate information
• Strong relationship-building skills across the organization
• Ability to quickly learn bank products and services
• Must use discretion in unclear situations and seek supervisor guidance when needed
• Ability to work independently, multitask, and thrive in a fast-paced environment
• Outgoing, self-starter with technical literacy

Working Conditions

• Ability to remain stationary for long periods with continuous customer contact
• Must be able to transport items weighing 15 pounds or more

Pay

Starting rate: $22.00 per hour. Actual pay may vary based on experience, skills, and market factors. Additional compensation may apply.

Benefits

Eastern offers a robust benefits and retirement package. See the job posting for additional details.