Service Associate - Hire Ahead (Teller)

Responsibilities

• Provide excellent customer service by responding to customer requests for banking transactions.
• Answer customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually build customer loyalty and foster customer advocates.
• Contribute to overall banking center operations by:
• Balancing cash, handling daily transactions, managing the vault, and managing ATMs.
• Understanding and ensuring compliance with regulations and reporting requirements.
• Following information security policies and verification procedures to protect customer privacy.
• Aid in opening and/or closing banking centers.
• Participate actively in a high-performing sales environment by:
• Selling bank products, making customer referrals, and other activities to support the goals.
• Knowing about all bank products.
• Participating in daily/weekly meetings and coaching sessions.

Requirements

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Qualifications

• Knowledgeable about all bank products.
• Ability to work independently and as part of a team.
• Strong communication and problem-solving skills.

Skills

• Customer service skills.
• Banking transaction processing.
• Regulatory compliance understanding.
• Information security practices.
• Teamwork and collaboration.
• Product knowledge.

Benefits

• Base Pay Plus Bonuses.
• Medical, Dental, and Vision Insurance.
• 401(k).
• Health Savings and Flexible Spending Accounts.
• Vacation/Sick Time.
• Paid Holidays.
• Paid Parental Leave.
• Tuition Reimbursement.

Pay

First Merchants offers competitive base pay plus bonuses.

Schedule

Hours may vary based on department needs.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k).
• Health Savings and Flexible Spending Accounts.
• Vacation/Sick Time.
• Paid Holidays.
• Paid Parental Leave.
• Tuition Reimbursement.